Dispute and Chargeback Management Alert Resolution Reason Codes

(100) – Case Resolved, Credit, and Cancellation processed

(101) – Case Resolved, Partial Credit, and Cancellation processed

(102) – Case Resolved, Authorization Cancelled

(951) – Transaction Previously credited for Case Amount, no balance remaining

(900) – Unmatched Case - General/Other

(901) – Unmatched Case - Merchant not Participating

(902) – Unmatched Case - Unable to locate Original Transaction

(940) – Duplicate Request

(950) – Merchant account closed, unable to process Credit

(952) – Transaction Previously received a Chargeback, no balance remaining

(953) – Request is outside of eligibility timeframe

(954) – Transaction 3D Secure authenticated successfully (Verified by Visa/MasterCard SecureCode)

(955) – Could not honor cancel request

Stopped – The order was stopped.

Partially Stopped – Part of the order was stopped.

Previously Cancelled – The transaction was already cancelled.

Missed – Too late, the order shipped or the service was consumed.

Not found – The order could not be found.

Account suspended – The account has been suspended.

Shipper contacted – Contacted the shipper and attempting intercept of goods.

Other – Anything else not covered above, details can be provided in comments.

Resolved – The case has been resolved with the customer. No chargeback is expected. Refund is being processed, or no refund is needed.

Previously refunded – The case has been resolved with the customer.

Unresolved dispute – Merchant disagrees with reason for dispute.

Not found – Alert could not be found in system, not refunded.

Other – Any other outcome as described in the comments.