Assign, review, select a fraud outcome, and resolve a case in Authorized Payment Protection.
Cases can be assigned from the Case Queue.
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Sign in to Kount 360.
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Select Case Management, and then select Case Queue.
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Select the checkboxes next to the cases you want to assign.
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Select Assign Agent.
Review transactions that are not automatically decisioned based on your policies.
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Sign in to Kount 360.
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Select Case Management, then select Case Queue.
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Select a case.
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Review the case information, such as Destination Account Information, Email Insights, and Policies Triggered.
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Select a Fraud Outcome.
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Enter any notes if necessary.
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