Kount Release Notes — March 2025

Effective: 2025-03-31

The Rapid Dispute Resolution (RDR) Cases table is now available in Chargeback Management under Case Management. The RDR Cases table is view-only. All information for your RDR cases is displayed in the table.

For more information on RDR and the RDR Cases table, go to:

Effective: 2025-03-31

A new email notification for your Rapid Dispute Resolution (RDR) Cases is now available in Chargeback Management under User Preferences. This notification includes the number of received RDR cases.

This email notification is only available if your organization is enrolled with RDR. For more information about Chargeback Management email notifications, go to:

Effective: 2025-03-26

We added the ability to bookmark custom reports in Analytics. Bookmarks can be managed and organized as needed for your custom report views. Each user can have up to ten saved bookmarks per report. Bookmarks can be found in the following location for a report:

For instructions on where to find and how to manage bookmarks, go to Bookmarks in Analytics Reports.

Effective: 2025-03-26

We added an explanation of the factors that determine Omniscore in Order Details. This data is available for orders less than 30 days old. You can use this data to help determine how to decision an order. The data is displayed in an interactive waterfall chart that allows you to filter based on the data type. Each Safety Factor and Risk Factor influences the overall Omniscore.

Example of an expanded Omniscore Breakdown:

For more information and instructions on how to view the Omniscore Breakdown, go to Viewing the Omniscore Breakdown for an Order.

Effective: 2025-03-26

The Queue Manager is now available in Case Management and allows you to create and manage case workflow and queue policies. The Queue Manager provides you greater control when managing manual review queues.

You can perform the following actions in the Queue Manager:

Go to Creating, Editing, and Deleting Triggers in the Queue Manager for more information about the Queue Manager.

Effective: 2025-03-26

Access Agreements for Partner Account Management are now available in Kount 360 under Product Configuration. Partner Account Management in Kount 360 enables you to create a relationship between two organizations. After an Access Agreement is created, users from the partner organization can act as an account manager within your organization. These partner users can assist your organization by viewing necessary data, performing troubleshooting, and making changes to directly fix issues you're facing.

For more information on Partner Account Management and Access Agreements, go to Partner Account Management.

Effective: 2025-03-26

Explore Mode for reports in Analytics has been renamed to Advanced.

Before:

After:

For more information about Advanced Mode, go to Advanced Mode in Kount 360.

Effective: 2025-03-19

We have restructured Policy Management to accommodate the addition of Sets. This required an entirely new user interface. Segments and Policies are grouped under Sets, which are now located in the Decisioning tab. Lists and tags are now located in the Tools tab.

Before:

After:

Segments and policies also include newly added versioning and priority options:

For instructions on how to use the new user interface, go to:

Effective: 2025-03-19

We added a new feature to Policy Management. A Set is a collection of segments and policies grouped together based on specific logic and conditions. You can create multiple sets of rules to manage fraud attempts. Currently, you can only have five sets created at a time per Event Type, and only one set can be active.

Sets can:

Effective: 2025-03-19

We added a Version Details section to segments. Now all changes are recorded in this section and require you to publish pending changes. After changes are published, a version of the segment is logged and timestamped. You can view all historic versions of the segment, including the original, and restore them if needed.

This feature is helpful for performing audits and reverting changes if issues occur with new condition configurations.

For more information about viewing and restoring versions, go to Version Details in Policy Management.

Effective: 2025-03-19

When creating or editing segment conditions, you can add tags to policies. When a policy is evaluated, the corresponding tag is returned in the API response. Now you can also assign weights to tags, allowing more flexibility for risk assessment and prioritization.

Not all risks carry the same level of importance. With tag weights, you can assign different weights to tags based on the importance of the associated risk. Each tag has a unique weight within a specific policy and you can assign the same tag to multiple policies with different weights.

You can assign any weight from -1000 to 1000 to a tag.

For more information about tags and tag weights, go to:

Effective: 2025-03-19

We added the Tag Evaluation Score condition to Policy Management. This condition evaluates the total weights score for a chosen tag.

This condition can only be assigned to policies. You cannot assign tag weights when this policy is assigned.

Effective 2025-03-26

To align with industry best-practices, we have changed the Agent Web Console (AWC) password policy.

The number of required characters for a password has increased from eight to twelve.

Forced password resets are not required. The new requirement will take effect when updating your password policy, when expired passwords need to be updated, or when a new account is created.

Effective 2025-03-05

We updated the user interface for the Rules Editor.

Example 1. Before

Example 2. After

Effective 2025-03-05

We updated the error message for Label in the Add UDF modal. The message clearly lists the label requirements:

Label must start with a letter, be alphanumeric or "_", and have between 2-28 characters.

Effective 2025-03-05

Ekata Identity Check Score and Ekata Identity Network Score values are now optional columns in Order Search.

Effective: 2025-03-03

We are updating to Web Client SDK 2.2.2. In this update:

To integrate the Web Client SDK, follow the revised steps in Integrating the Web Client SDK for Device Data Collection into Your Website.