The Suspect Orders Queue allows for bulk decisioning of orders in a single window. To decision multiple orders at once, first select the check box next to the order(s) you want to decision. The status bar at the bottom left of the page will allow you to select a new status to be applied to all selected transactions. Don’t forget to assign your agent initials and apply any necessary notes before clicking 'save' to apply the changes.
Bulk Decisioning is helpful when you want to clear payment auth declined orders out of the Suspect Order Queue. It is recommended to use custom reason codes if you are applying new statuses in bulk for specific reasons (i.e. Decline due to Auth Decline at the payment gateway).