Edit or Delete User

The following user details may be edited:

• Name
• Initials
• Phone Number
• Timezone
• Group Permissions

To edit user details or to delete a user in the Agent Web Console (AWC), do the following:

1. From the Dashboard, click the Admin menu, and then click Users and Groups.
2. On the Users and Groups page, locate the user you want to edit or delete, and then click the gear icon at the far right of the row.
3. Click Edit or Delete.
4. When finished, click Save, if editing.