VIP Lists can be used to manage customers so that any future orders from a specific customer can be automatically approved, reviewed, or declined. Customers can be identified by values such as their email address, credit card number, or billing address. There are two methods for adding these values to a VIP List.
The easiest method for adding a value to a VIP list is to click the gear on the VIP Summary gadget, and then set actions for the various available values. Alternatively, clicking the VIP Lists link at the bottom of the Transaction Details page of any order allows for the same treatment.
Set any of the values to None, Review, or Decline by selecting the corresponding radio button, or set all values to generate the same action by clicking the None, Review, or Decline buttons at the top of the column.
From the Fraud Control menu, select one of the VIP Lists options.
On the corresponding page, input a data value, select the appropriate VIP List action, and then save the value.
Much like Important Rules, VIP approve rules are incredibly powerful because they supersede any review or decline rules. You should consider the implications of this when populating a VIP list. For example, if you add the email address of a well-known and trusted client with whom you’ve done business for years to a VIP Approve List their transaction will be approved even if review or decline rules trigger, which streamlines the checkout process for this customer. The benefits to this are self-evident; however, because we live in an era of ever-increasing cyber security threats, the possibility exists that your trusted client could have their email address compromised. If this happens, and their email address has been added to a VIP approve list, fraudulent orders are going to pass through the system without any trouble.