You can use a number of tools in the Agent Web Console (AWC) to manage chargebacks, including information on the Payments section of the Transaction Details page, adding chargebacks to VIP Lists, and creating rule conditions for chargebacks.
Reporting chargebacks in the Agent Web Console is easily accomplished using the Update Chargeback feature in the payment gadget on the transaction details page. For customers unable to use the automatic chargeback update via the Restful Endpoint API, Kount offers a bulk upload of 50 or more chargebacks via a Bulk Chargeback Upload Form. Download and populate the Chargeback Template, and then send it to Support@Kount.com or "Submit a Request" in the upper right hand corner of the help center.
Refer to Managing Chargebacks for more information.