Troubleshooting: Datamart Reports Viewability: Browser Troubleshooting

Several known issues exist when attempting to view Datamart reports in Chrome or Firefox.

Chrome

When using the Chrome browser, ensure you are not zoomed in or out. If the magnifying glass shows up in the right hand side of the address line, the view is zoomed.

Reset to the default 100% view, log out, and then log back in to view Datamart reports.

Firefox

A setting in the Firefox may prevent the Datamart page from loading when you navigate to it from the Agent Web Console  (AWC) menu using Reports > Datamart. To resolve the issue, do the following.

1. In the Firefox browser, click the Menu icon in the upper-right corner.
2. When the menu opens, click Preferences (Mac) or Options (Windows).
3. Click Advanced.
4. From the Advanced page on the General tab, under Accessibility, deselect the "Warn me when websites try to redirect or reload the page" check box. If this option isn't available, try to directly access Datamart by logging into Kount and then typing in a direct navigation to the Datamart page: https://awc.kount.net/datamart. Firefox will then ask permission to load the page. This is an indicator that the setting needs to be changed to prevent this issue from occurring.