Steps to test whether the ENS is configured and communicating properly.
To ensure ENS communication occurs between Kount and Magento:
- Submit an order that triggers a rule to Review or Escalate the transaction.
- Locate the rule, and then change the Review/Escalate status to Approve or Decline. ENS will then communicate with Magento and update the status.
Note: The ENS service is designed to trigger only when an order triggers a Review/Escalate Rule. ENS events are not generated for orders that did not initially trigger a Review/Escalate status.
Rule Actions that will communicate back to Magento for a status change:
- Review to Approve
- Review to Decline
- Escalate to Approve
- Escalate to Decline
Rule Actions that will not communicate back to Magento for a status change:
- Approve to Decline
- Approve to Review
- Approve to Escalate
- Decline to Approve
- Decline to Review
- Decline to Escalate
Anecdotal information about order history will be updated in the Kount tab within Magento, although this has no effect on current status or workflow within Magento.