The Kount Magento plugin by default adds the device data collector pixel to your checkout page. While this should result in 95-99% of your orders reflecting device data collector information, there are times when it may fail to function correctly. When troubleshooting this issue it is advisable to uninstall and reinstall the Kount Magento plugin and ensure it is the most recent extension installed. This will help correct any issues related to other extensions in preventing the pixel from firing.