Provide out-of-the box fraud protection to your storefront by installing the Kount Command addon in the BigCommerce marketplace. Kount Command is the leading AI-driven fraud protection solution for your business. To successfully setup the Kount addon, you must have your Kount Agent Web Console (AWC) and Big Commerce login credentials.
Step 1: Create a new API key
- You must create a new API key before configuring the Kount app. Log into the Kount AWC.
- On the dashboard, select Admin from the navigation tabs, and then select API Keys.
- On the bottom of the page, click Create API Key.
- Next to Key Name , enter BIGC, and then next to Key Permissions click the RIS and API check boxes.
- Click Create API Key. A message displays confirming your key was created successfully.
Step 2: Add a BigCommerce website in the Agent Web Console
- On the AWC top navigation, click the Fraud Control tab.
- From the drop-down menu, select Websites.
- If necessary, scroll to the bottom of the page, and then click Add Website.
- Under Website, enter BIGC, and then under description, enter The BigCommerce Website.
- Click Add Website. A message displays confirming the website was added successfully.
NOTE: If you are using a single Kount merchant account to point to more than one BigCommerce store, reach out to your technical contact at Kount to help you configure your installation.
Step 3: Install the Kount app in the BigCommerce marketplace
Test/Sandbox
If Kount provided you with a ZIP file, follow these steps to set up the plugin for testing in a sandbox environment.
- Download the Kount Test App.
- Click Learn more, and then click Install.
- Click the checkbox to confirm the app can access the listed data, and then click Confirm.
- Enter the following configuration information.
- Merchant ID: The Kount provided six-digit ID.
- API Key: The API Key created in the API Key Management screen within the Agent Web Console (AWC).
- Website: The Website setup in the Agent Web Console (AWC) or use 'BIGC'.
- ENS Callback URL: URL configured in the Agent Web Console (AWC) for receiving Event Notification System messages. This is a read-only field and is used as the value for the ENS API URL configured in the Kount AWC.
- Auto-Capture: When Kount approves a transaction, call the BigCommerce API to capture payment. This feature only works when gateway settings are set to Authorize Only.
- Auto-Void: When Kount declines a transaction, void the payment in Big Commerce or your payment gateway.
- Auto-Cancel: When Kount declines a transaction, cancel the transaction in BigCommerce or your payment gateway.
- Update Staff Notes: Updates transactional decision history within BigCommerce Order Comments and Notes from Kount.
- Disable: Disable sending transaction to Kount for a Risk Assessment.
- Disable Phone Orders: Disable the submission of orders placed manually by a customer service rep to Kount for a risk assessment.
- Send Refunds: Send refunded orders to Kount.
- Send Payment Declines: Send orders with a payment decline to Kount.
- Click Save, and then click Dismiss to return to the configuration.
Production
If you are done testing and ready to install the plugin in your production environment, follow these steps.
- In the BigCommerce Marketplace, search for and select the Kount Command app.
- Click Learn more, and then click Install.
- Click the checkbox to confirm the app can access the listed data, and then click Confirm.
- Enter the following configuration information.
- Merchant ID: The Kount provided six-digit ID.
- API Key: The API Key created in the API Key Management screen within the Agent Web Console (AWC).
- Website: The Website setup in the Agent Web Console (AWC) or use 'BIGC'.
- ENS Callback URL: URL configured in the Agent Web Console (AWC) for receiving Event Notification System messages. This is a read-only field and is used as the value for the ENS API URL configured in the Kount AWC.
- Auto-Capture: When Kount approves a transaction, call the Big Commerce API to capture payment. This feature only works when gateway settings are set to Authorize Only.
- Auto-Void: When Kount declines a transaction, void the payment in Big Commerce or your payment gateway.
- Auto-Cancel: When Kount declines a transaction, cancel the transaction in Big Commerce or your payment gateway.
- Update Staff Notes: Updates transactional decision history within BigCommerce Order Comments and Notes from Kount.
- Disable: Disable sending transaction to Kount for a Risk Assessment.
- Disable Phone Orders: Disable the submission of orders placed manually by a customer service rep to Kount for a risk assessment.
- Send Refunds: Send refunded orders to Kount.
- Send Payment Declines: Send orders with a payment decline to Kount.
- Click Save, and then click Dismiss to return to the configuration.
Step 4: Update the AWC
- Return to the Kount AWC Fraud Control Website page.
- Next to the BIGC website you created earlier, click the Gear icon, and then click Edit.
- Under ENS enabled, select Yes.
- Under Merchant ENS URL, enter the URL with the ENS Callback URL page provided during the Big Commerce installation.
NOTE: Work with your Customer Success manager to optimize your business policies to take advantage of the information provided via the Big Commerce Kount Command App.
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