How to Install and Configure the Kount App in the BigCommerce Marketplace

Provide out-of-the box fraud protection to your storefront by installing the Kount Command addon in the BigCommerce marketplace. Kount Command is the leading AI-driven fraud protection solution for your business. To successfully setup the Kount addon, you must have your Kount Agent Web Console (AWC) and Big Commerce login credentials.

Step 1: Create a new API key

1. You must create a new API key before configuring the Kount app. Log into the Kount AWC.
2. On the dashboard, select Admin from the navigation tabs, and then select API Keys.
3. On the bottom of the page, click Create API Key.
4. Next to Key Name , enter BIGC, and then next to Key Permissions click the RIS and API check boxes.
   
5. Click Create API Key. A message displays confirming your key was created successfully.
   

Step 2: Add a BigCommerce website in the Agent Web Console

1. On the AWC top navigation, click the Fraud Control tab.
   
2. From the drop-down menu, select Websites.
   
3. If necessary, scroll to the bottom of the page, and then click Add Website.
4. Under Website, enter BIGC, and then under description, enter The BigCommerce Website.
   
   
5. Click Add Website. A message displays confirming the website was added successfully.
   
   NOTE: If you are using a single Kount merchant account to point to more than one BigCommerce store, reach out to your technical contact at Kount to help you configure your installation.

Step 3: Install the Kount app in the BigCommerce marketplace

Test/Sandbox

If Kount provided you with a ZIP file, follow these steps to set up the plugin for testing in a sandbox environment.

1. Download the Kount Test App.
   
2. Click Learn more, and then click Install.
   
3. Click the checkbox to confirm the app can access the listed data, and then click Confirm.
   
4. Enter the following configuration information.
   1. Merchant ID: The Kount provided six-digit ID.
   2. API Key: The API Key created in the API Key Management screen within the Agent Web Console (AWC).
   3. Website: The Website setup in the Agent Web Console (AWC) or use 'BIGC'.
   4. ENS Callback URL: URL configured in the Agent Web Console (AWC) for receiving Event Notification System messages. This is a read-only field and is used as the value for the ENS API URL configured in the Kount AWC.
   5. Auto-Capture: When Kount approves a transaction, call the BigCommerce API to capture payment. This feature only works when gateway settings are set to Authorize Only.
   6. Auto-Void: When Kount declines a transaction, void the payment in Big Commerce or your payment gateway.
   7. Auto-Cancel: When Kount declines a transaction, cancel the transaction in BigCommerce or your payment gateway.
   8. Update Staff Notes: Updates transactional decision history within BigCommerce Order Comments and Notes from Kount.
      
   9. Disable: Disable sending transaction to Kount for a Risk Assessment.
   10. Disable Phone Orders: Disable the submission of orders placed manually by a customer service rep to Kount for a risk assessment.
   11. Send Refunds: Send refunded orders to Kount.
   12. Send Payment Declines: Send orders with a payment decline to Kount.
       
5. Click Save, and then click Dismiss to return to the configuration.

Production

If you are done testing and ready to install the plugin in your production environment, follow these steps.

1. In the BigCommerce Marketplace, search for and select the Kount Command app.
2. Click Learn more, and then click Install.
3. Click the checkbox to confirm the app can access the listed data, and then click Confirm.
4. Enter the following configuration information.
   1. Merchant ID: The Kount provided six-digit ID.
   2. API Key: The API Key created in the API Key Management screen within the Agent Web Console (AWC).
   3. Website: The Website setup in the Agent Web Console (AWC) or use 'BIGC'.
   4. ENS Callback URL: URL configured in the Agent Web Console (AWC) for receiving Event Notification System messages. This is a read-only field and is used as the value for the ENS API URL configured in the Kount AWC.
   5. Auto-Capture: When Kount approves a transaction, call the Big Commerce API to capture payment. This feature only works when gateway settings are set to Authorize Only.
   6. Auto-Void: When Kount declines a transaction, void the payment in Big Commerce or your payment gateway.
   7. Auto-Cancel: When Kount declines a transaction, cancel the transaction in Big Commerce or your payment gateway.
   8. Update Staff Notes: Updates transactional decision history within BigCommerce Order Comments and Notes from Kount.
      
   9. Disable: Disable sending transaction to Kount for a Risk Assessment.
   10. Disable Phone Orders: Disable the submission of orders placed manually by a customer service rep to Kount for a risk assessment.
   11. Send Refunds: Send refunded orders to Kount.
   12. Send Payment Declines: Send orders with a payment decline to Kount.
       
5. Click Save, and then click Dismiss to return to the configuration.

Step 4: Update the AWC

1. Return to the Kount AWC Fraud Control Website page.
2. Next to the BIGC website you created earlier, click the Gear icon, and then click Edit.
3. Under ENS enabled, select Yes.
4. Under Merchant ENS URL, enter the URL with the ENS Callback URL page provided during the Big Commerce installation.
   
   NOTE: Work with your Customer Success manager to optimize your business policies to take advantage of the information provided via the Big Commerce Kount Command App.