Ethoca Alerts and Kount’s Dispute and Chargeback Management solution notify businesses when customers initiate chargebacks. Following an alert, businesses can resolve disputes, refund purchases, reduce chargebacks, and prevent inventory loss.
Part of the Dispute and Chargeback Management Solution
Ethoca Alerts has integrated with Kount’s Dispute and Chargeback Management solution. Now, businesses can get confirmed fraud and customer service alerts that help them intercept and deflect disputes from criminal and friendly fraud, post-authorization and pre-chargeback. From there, businesses can refund purchases, stop shipments, and prevent inventory loss. Not to mention, they can save time and money on lengthy and expensive chargeback processes. And they can use direct-from-source issuer data to update fraud rules and prevent future fraud.
How Ethoca Alerts and Kount work together
When a consumer disputes a transaction with their issuing bank, the issuer sends a confirmed-fraud or customer dispute notice to Ethoca in real time. This “Ethoca Alert” is sent to businesses immediately via Kount’s Dispute and Chargeback Management dashboard where it integrates with other dispute and chargeback management tools. Kount marks the transaction as confirmed fraud automatically — no manual effort required.
With the confirmed-fraud alert in hand, businesses can stop fulfillment on the fraudulent order and issue a refund to the customer. Businesses can resolve the dispute, disrupt criminal activity, and prevent inventory loss.
Ethoca Alerts is ideal for businesses of all sizes, across industries. Its direct-from-source issuer data reduces the time it takes for businesses to be alerted of confirmed fraud and disputes. In some cases, businesses can reduce the dispute and chargeback process from up to six weeks to days, hours, or minutes. Thanks to a global collaboration network of issuers and merchants, businesses can resolve disputes, stop order fulfillment, and reduce chargebacks.
- Fight fraud - Stop the fulfillment of fraudulent orders before you lose inventory.
- Reduce chargebacks - Stop chargebacks before they happen and reduce related costs.
- Increase order acceptance - Accept more orders with confidence, knowing Ethoca Alerts will notify you of fraud.
- Reduce future fraud - Update fraud rules to prevent future fraud.
- Find related fraud - Eliminate related fraudulent orders with link analysis.
- Improve customer satisfaction - Save customers from the long, frustrating chargeback process, and maintain positive experiences.
To integrate with Dispute and Chargeback management, follow Kount's integration guide.
For customers already integrated, follow the navigation guide to review your Ethoca Alerts.