Effective: 2025-05-29
We've refreshed the Kount 360 interface with a cleaner visual theme. Updates include a new color palette, improved table styles, and better readability for a more consistent experience across the platform.
All existing processes and workflows remain unchanged. See the screenshots below for a comparison and preview of the new look:
Effective: 2025-05-29
We updated the duration that a user can be inactive before the session times out and sends the user back to the login screen. When you are inactive for 15 minutes in all open browser tabs, a modal displays with a two-minute timer. When the timer runs out, you are automatically logged out. The modal gives you the option to stay logged in.
When the modal displays, select Yes to stay logged in.
Note
Selecting no automatically logs you out.
User activity is measured in all open browser tabs. If you become active in a secondary tab where the modal did not display, the timer resets and your session remains active.
Effective: 2025-05-14
We've updated how API keys are created and managed. You can now generate multiple keys for a single client ID, lifting the previous two-key limit.
The interface has also been streamlined. API keys are organized into collapsible sections for easier viewing, and the button is now labeled Generate API key:
For step-by-step guidance, refer to the updated documentation: Generate an API Key.
Effective: 2025-05-14
If you get locked out of your account due to multiple failed attempts, you can now submit a verification request. The request is sent to your account email. The verification link expires after five minutes. If you receive a request to unlock your account, but you did not submit a request, you can ignore the email.
To use this feature, refer to Unlocking Your Kount 360 Account.
Effective: 2025-05-14
When signing in to Kount 360, you have the option to set up multiple different Multi-Factor Authentication (MFA) options. We have now enabled the ability to authenticate with SMS text messaging.
To set up MFA for SMS messaging, refer to Signing in to Kount 360 with Multi-Factor Authentication.
Effective: 2025-05-29
We have added the ability to add custom fields to the New Account Opening and Login request payload. You can also now create custom fields in the user interface in Policy Management Tools. All newly created custom fields are automatically added to the conditions catalog in Policy Management so that you can build policies and segments.
Example of Custom Fields in Policy Management:
For more information, go to Custom Fields in Kount 360.
Effective: 2025-05-29
In Payments Fraud, you can now create and update custom fields in the user interface. Previously, Payments Fraud users could only create custom fields through the Orders API. For more information, refer to Custom Fields in Kount 360.
Effective: 2025-05-28
The following conditions have been added to Payments Fraud in Kount 360:
Persona:
-
Associated Devices (Kount Network)
-
Associated Emails (Kount Network)
-
Associated Payment Methods (Kount Network)
-
Max Velocity (Merchant Specific)
-
Riskiest Country (Merchant Specific)
-
Total Bank-Approved Orders (Merchant Specific)
-
Total Bank-Declined Orders (Merchant Specific)
Device:
-
Apple Private Relay
-
Browser
-
Operating System
Order:
-
Total Items in Cart
For a complete list of Payments Fraud conditions and their descriptions, go to Payments Fraud Policies.