A prevention alert, also referred to as a pre-chargeback alert, is a notification triggered when a customer disputes a transaction or an issuing bank discovers a transaction is fraudulent. Prevention alerts give you the opportunity to respond and potentially stop the dispute from progressing to a chargeback.
Prevention alerts do not impact your chargeback count or ratio. However, if you do not refund the transaction or respond within the submission deadline, the case advances to a chargeback.
There are two prevention alert services Chargeback Management uses: Ethoca Alerts and CDRN Alerts. It is important to note not all disputed transactions will trigger a prevention alert. Ethoca Alerts and CDRN Alerts are actively increasing their coverage networks, and as of today they cover about 30-40% of disputed transactions.
Most organizations receive prevention alerts from both Ethoca Alerts and CDRN Alerts. For the most comprehensive protection, we suggest requesting to enroll your billing descriptors with both prevention alert services.
Ethoca Alerts and CDRN Alerts cover fraud and non-fraud disputes. However, CDRN Alerts covers alerts only for U.S. customers while Ethoca Alerts provides alerts for U.S. and international customers. This is only one reason why receiving alerts from both prevention alert services allows for maximum coverage.
You can resolve prevention alerts individually or in bulk.
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Sign in to Kount 360.
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Go to Case Management then Prevention Alerts.
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Select the prevention alerts you want to resolve.
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Select a reason for resolving the prevention alerts.
All prevention alerts in a bulk resolution must have the same resolution reason.
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Select Submit.
You can also resolve an individual prevention alert by selecting the prevention alert's row and resolving it on the Alerts Details page.
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