A billing descriptor describes a payment and helps the cardholder identify the transaction on their bank statement.
Your billing descriptor was issued to you from your payment processor when they approved your merchant account (or MID). We suggest you process a couple of test transactions with different cards and brands to see how your billing descriptors display.
Contact your payment processor if you don’t know what your billing descriptor is.
Verifi sets a 25 character limit on enrolled billing descriptors for their services. Chargeback Management notifies you when your new billing descriptors exceed the character limit.
If your billing descriptor is too long to enroll with CDRN Alerts, a separate process is provided to properly enroll your billing descriptor.
Add your organization's billing descriptors to your Chargeback Management account and enroll them in the prevention alert services you subscribed to during your sales process.
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Sign in to Kount 360.
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Go to Admin then Product Configuration.
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Select Billing Descriptors.
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Select Add New.
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Enter your billing descriptor.
If your billing descriptor is too long to enroll with CDRN Alerts, a separate process is provided to properly enroll your billing descriptor.
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If you are subscribed to both Ethoca Alerts and CDRN Alerts, review the selected prevention alert services for your billing descriptor.
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Select Submit.
We will enroll the billing descriptor with CDRN Alerts and/or Ethoca Alerts.
In addition to adding billing descriptors, you are also able to reference the Billing Descriptor Table for visibility on your billing descriptor enrollment statuses and other billing descriptor details.
Disabling billing descriptors means you want to request to have it disabled in either Ethoca Alerts, CDRN Alerts, or both. Some potential reasons for disabling your billing descriptors are closed merchant accounts or unconcerning chargeback volume.
The actual disabling of your billing descriptors is completed by us, which is why you are "requesting" to disable.
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Sign in to Kount 360.
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Go to Admin then Product Configuration.
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Select Billing Descriptors.
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On the Billing Descriptors page, select the enrolled billing descriptors you want to disable.
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Select Request to Disable.
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Review the selected enrolled prevention alert services and update them based on what services you want to disable.
If your billing descriptor is only enrolled in one prevention alert service, you do not need to update the selected prevention alert services.
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Select the overall reason for disabling your billing descriptors. You can also select a different reason for each billing descriptor, if needed.
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Select Submit.
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Select Continue.
We will disable the billing descriptor with CDRN Alerts and/or Ethoca Alerts.
In addition to requesting to disable billing descriptors, you are also able to reference the Billing Descriptor Table for visibility on your billing descriptor enrollment statuses and other billing descriptor details.
For increased prevention alert coverage and to prevent as many chargebacks as possible, we recommend you request to enroll your billing descriptors in both Ethoca Alerts and CDRN Alerts. Enrolling means you have a billing descriptor that was previously enrolled with one prevention alert service and want to enroll it with the other service.
The actual enrollment of your billing descriptors is completed by us, which is why you are "requesting" to enroll.
Note
Requesting to enroll billing descriptors is only available to organizations who subscribe to both Ethoca Alerts and CDRN Alerts during the sales process. If your organization is only subscribed to prevention alerts from Ethoca Alerts or CDRN Alerts, requesting to enroll billing descriptors will not be available.
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Sign in to Kount 360.
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Go to Admin then Product Configuration.
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Select Billing Descriptors.
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On the Billing Descriptors page, select the billing descriptors you want to enroll with the other prevention alert service.
You can only select billing descriptors that were previously enrolled with one prevention alert service.
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Select Request to Enroll.
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Review the selected prevention alert services for your billing descriptor.
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Select Submit.
We will enroll the billing descriptor with CDRN Alerts and/or Ethoca Alerts.
In addition to enrolling billing descriptors, you are also able to reference the Billing Descriptor Table for visibility on your billing descriptor enrollment statuses and other billing descriptor details.
If your billing descriptor is longer than the Verifi character limit, we automatically provide a shortened version of your original billing descriptor. You can choose to submit this variation to both Ethoca Alerts and CDRN Alerts as part of adding a billing descriptor to Chargeback Management.
When your billing descriptor is too long:
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Select Ethoca Alerts next to the suggested shortened billing descriptor we provided.
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Review the other selected prevention alert services and make changes as needed.
We automatically select Ethoca Alerts for your original billing descriptor and CDRN Alerts for the suggested shortened billing descriptor. Enrolling your billing descriptors in both prevention alert services when possible provides you with the most prevention alert coverage.
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Select Submit.
We will enroll the billing descriptor with CDRN Alerts and/or Ethoca Alerts.
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