When an order is marked for review, the Kount extension's default state is set to automatically hide orders for end users on the front-end of the Magento store.
To change the default state:
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Sign in to the Magento store.
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Select Admin.
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Go to Order Settings.
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Change Display on Review and Display Declined to Yes. This displays the order to an end user after they have been marked for review.
Kount is involved prior to or after the payment processor is queried for authorization. In the Pre-Authorization scenario, all transactions are processed by Kount. In the Post-Authorization scenario, the customer chooses whether to pass on orders that were declined by the payment processor. Based upon the rules created by the customer, the returned statuses from Kount are Decline, Approve, or Review.
When viewing orders as an admin, you can open order details provided by Kount 360.
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Sign in to Magento.
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To find all orders, select Sales.
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Search for an order, then select View in the Action column of the Orders table.
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In Order View, select Kount.
You can view the following order details:
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Omniscore
The risk score calculated by Kount. Go to Omniscore in Kount 360 for more information.
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Decision Status
The decision assigned to the order (Approved, Declined, or Review).
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Rules Triggered
A list of any rules that triggered for this order.
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Transaction ID
The Kount transaction ID with a link to the order in Kount 360.
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Persona Country
The country that the user is located in.
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Device Country
The country that the user's device is located in.
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Data Collector Present
Whether or not a data collector was used for this order.
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Cards associated with Persona
The number of transactions associated with this user.
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Emails associated with Persona
The number of emails associated with this user.
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Devices associated with Persona
The number of devices associated with this user.
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IP Address
The user's IP address (if collected).
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IP City
The user's IP city.
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Network Type
The user's operating system.
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Is Mobile Device
Whether or not the order was made on a mobile device.
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Mobile Type
The type of mobile device used to make the order (if collected).
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