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Valid Chargeback Codes
Legacy and Standard Chargeback Codes 0 Unknown/Unspecified 1 Non-Receipt of Requested Item ...
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Understanding Device Layers
The Device Layers represent numerous system identifiers which are basically constant on the device, since...
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Transaction Details Gadgets (Main Page)
Gadgets on the Transaction Details page each have a specific function in the risk assessment process. Gad...
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Unlock User Accounts
Any user with Admin permissions can unlock a locked account for which the user has attempted and failed t...
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Undeliverable Address Notification
Kount receives information about billing and shipping addresses from Melissa Data. Sometimes, Melissa Dat...
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How to Track IP Whitelist Data Changes
IP and Region Login Whitelist is available as an optional feature for enhanced security in the Agent Web ...
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Order Analysis: Best Practices
NOTE: This article contains outdated information and will be archived in the coming weeks. Refer to How t...
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How to Navigate and Optimize Order Analysis
Order Analysis is an easily consumable snapshot of a transaction that has been designed for a streamlined...
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Order Review Guidance
The following checklist is intended to help agents check off the steps typically performed during a manua...
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How to Adjust the Transaction Age in the Agent Web Console
The Transaction Age is the length of time an order resides in the Suspect Order queue before aging out. T...
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ISO List of Language Codes
In the Agent Web Console under Extended Variables, Kount reports the language setting for the device as a...
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How to Mark a Transaction as a Chargeback
The manual chargeback reporting UI is designed for customers with the following characteristics: They ex...
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How to Add Entries to a VIP List
When adding an entry to a VIP List, such as Email, Payment (Card, Gift and Other), Address, or Device, an...
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Manage the Link Analysis Gadget
The Link Analysis gadget on the Transaction Details page in the Agent Web Console (AWC) allows users to s...
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Kount Email Age Fraud Indicator
The native Email Age fraud indicator leverages the billions of transactions Kount has evaluated to approx...
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How to Add a Value to the VIP List
VIP Lists can be used to manage customers so that any future orders from a specific customer can be autom...
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Manage Chargebacks
Chargebacks by nature are costly and time consuming. Use them to your advantage, by providing Kount with ...
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How to Approve or Decline Based on IP Address and/or Regional Login
IP and Region Login Whitelist is available as an optional feature for enhanced security in the Agent Web ...
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Network Types Defined
When IP Addresses are assigned by the American Registry for Internet Numbers (ARIN), they associate the I...
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Melissa Data Explained
Melissa Data is a third-party service used by Kount to verify the validity of U.S. billing and shipping p...
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Omniscore Overview
Omniscore is a transaction safety rating that can be used in rule creation and during the manual review p...
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How to Filter Search by Graph
When unfiltered, the graph at the head of the search results presents a bar graph of the number of transa...
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Melissa Data Validation Codes
Melissa Data is a third-party service used by Kount to verify the validity of U.S. billing and shipping p...
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Multiple Orders with the Same Device Layers
Link Analysis displays multiple orders with the same device layers, but are they all fraud? Seeing the sa...
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Kount Terms and Acronyms
CODE Brief Description Source AGEO Identifies the age of the Order in minutes Kount AGNT Merchant ...
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GDPR Compliance and Steps for Exercising the Right to be Forgotten
General Data Protection Regulation (GDPR) Kount Inc. performs real-time e-commerce internet order evaluat...
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Highly Advanced Search
Multiple Terms Search You can search using more than one search term in a single query, such as by Brand ...
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Getting to Know the Dashboard
Gadgets are interactive, graphical displays that can be added to any dashboard to enable a customized, at...
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ISO List of Country Codes
The International Organization for Standardization (ISO) has established internationally recognized codes...
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How to Filter Search by Sidebar
The sidebar contains a large number of filters that can be used individually or in combination. When filt...
