Kount 360 Payments Fraud gives you the ability to add chargeback and refund data to prevent fraud. You can add chargeback and refund data by using the user interface in Payments Fraud or by integrating the Kount RESTful API to update fraud alerts automatically.
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Sign in to Kount 360.
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Select Case Management.
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Select a transaction to open Order Details.
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Select Chargeback.
Note
The default for the chargeback and refund status has no checkbox selected.
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Select a Chargeback Reason Code from the list that is relevant to the payment method.
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Select Confirm. A second confirmation screen displays.
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Select Update. The Order Details Chargeback/Refund status changes to the current selection.
If you have developer resources available, integrate with the Kount RESTful API to update fraud alerts automatically. API access allows you to programmatically interact with Kount. To activate the Chargeback and Refund RESTful API, add the following code example in a POST to Kount during the Authenticating with Kount 360 steps in the Payments Fraud Integration Guide.
service CommerceOrchestrator {
rpc UpdateChargebackRefund(UpdateChargebackRefundRequest) returns UpdateChargebackRefundResponse;
}
message UpdateChargebackRefundRequest {
string orderId = 1;
bool isChargeback = 2;
bool isRefund = 3;
optional string chargebackReasonCode = 4;
optional string cardType = 5;
}
message UpdateChargebackRefundResponse {
string error = 1;
}
Receive your Chargeback and Refund information by sending an XLS or CSV file with the associated data to the Kount Support team at support@kount.com, or by submitting a ticket.
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