Payments Fraud gives you the ability to add chargeback and refund data to prevent fraud. You can add chargeback and refund data by using the user interface or by integrating the RESTful API to update fraud alerts automatically.
You can assign a Chargeback status in a transaction's Case Details.
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Sign in to Kount 360.
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Select Event Analysis to view all transactions.
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Use the column filters to find the transaction that led to the chargeback.
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Select the transaction to open the Case Details.
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Select Chargeback.
Note
There is no default value selected for the chargeback and refund status.
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Select a Chargeback Reason Code from the list that is relevant to the payment method.
You can assign a Refund status in a transaction's Order Details.
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Sign in to Kount 360.
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Select Case Management.
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Select a transaction to open Order Details.
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Select Refund. The Reversal Status changes to Refund.
If you have developer resources available, integrate with the RESTful API to update fraud alerts automatically. API access allows you to programmatically interact with Equifax. To activate the Chargeback and Refund RESTful API, add the following code example in a POST to Kount 360 during the Authenticating with Kount 360 steps in the Payments Fraud Integration Guide.
service CommerceOrchestrator {
rpc UpdateChargebackRefund(UpdateChargebackRefundRequest) returns UpdateChargebackRefundResponse;
}
message UpdateChargebackRefundRequest {
string orderId = 1;
bool isChargeback = 2;
bool isRefund = 3;
optional string chargebackReasonCode = 4;
optional string cardType = 5;
}
message UpdateChargebackRefundResponse {
string error = 1;
}
Upload your chargeback information in bulk to Payments Fraud.
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Sign in to Kount 360.
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Select Admin > Product Configuration > Payments Fraud > File Uploader.
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Select your Reversal File Type.
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Select your file type to download the CSV template.
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Fill out the CSV file according to your file type.
Note
CSV files are limited to a maximum size of 1MB for upload.
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Chargeback: Enter a merchant_order_id and its associated chargeback_reason_code into each row.
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Refund: Enter a merchant_order_id and its associated refund_type into each row.
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Fraud Report: Enter a merchant_order_id and its associated fraud_report_type into each row.
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When your CSV file is ready, drag and drop or select browse files to upload the file.
The file enters the queue for processing.
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The status of the bulk upload displays in the Uploaded files: status queue table.
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When the file processing is complete, an error report returns. Errors display in a table and are referenced by the row they correspond to in your processed file.
Any orders affected by the batch upload are automatically updated. Select History in Case Details for each case to view the change events.