2026-06-18
We added a new report called the Policy Management Backtesting Comparison report, located in Analytics. This report displays the results of simulations run on historical data, allowing you to compare your active configuration against a proposed backtest configuration.
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Original vs. simulated traffic: Compare the original request and the exact segments and policies that triggered against the segments and policies that would have triggered during the backtest.
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Metadata comparison: Evaluate granular differences, including conditions in each segments, policies, tags, and tag weights.
This mitigates the risk of policy optimization. You can visually map out how a rule change would alter your decline, review, or approval rates before publishing. To find this report, go to Analytics > Report Folders.
2026-06-18
We added a new report, Policy Management Version Snapshot, in Analytics. Every time a new policy set version is published, this report captures a snapshot of your Policy Management set configuration. You can use this report to:
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Identify exactly who published the changes and when they were published.
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Review all segments and policies included in the set version, along with their underlying conditions, tags, and tag weights.
This report provides compliance and fraud teams with a record of the exact state of your fraud logic at any specific point in time. To find this report, go to Analytics > Report Folders.
2026-06-12
We have added the option to switch between light and dark mode. The default setting is System. This update is designed to enhance your day-to-day user experience by offering:
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Visual comfort: Adapt the interface to your current environment, significantly reducing eye strain in low-light conditions.
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Personalized accessibility: Edit your workspace to meet your individual visual preferences and needs.
You can update your theme at any time using either of the following methods.
Method 1:
Note
Selecting System automatically syncs your user interface with your device's or browser's default appearance settings.
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Sign in to Kount 360 .
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Select your email, then Theme.
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Select Dark, Light, or System.
Method 2:
Note
Selecting System automatically syncs your user interface with your device's or browser's default appearance settings.
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Sign in to Kount 360 .
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Select your email, then My Profile.
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In Preferences, select Dark, Light, or System.
2026-06-02
We have added the option to duplicate a policy in Policy Management. Policy duplication streamlines the policy creation workflow. Previously, creating a policy similar to an existing one required manually transcribing rules, metadata, and configurations across multiple screens, which was time-consuming and increased the risk of data entry errors. With the new Duplicate action, you can clone existing policies, significantly reducing your time to publish.
Duplicating a policy captures all associated data from the source policy to provide a complete template. This includes: Description, Outcome, Tags, Policy Conditions, and Linked Segments.
To prevent naming conflicts, duplicated policies are automatically named using the format: Copy of [Original Policy Name]. When you select Duplicate, the system generates a unique database record and immediately redirects you to the Edit view of the new policy so you can begin making modifications.
Note
All duplicated policies are created as pending changes. They do not take effect until the version is officially published.
For security and tracking, the creation event is logged in your system journal, recording both the user who initiated the action and the original source policy.
To find this feature, go to Policy Management > Sets > Edit Set > Policies > Quick Actions > Duplicate. Refer to Manage Policies for comprehensive instructions.
2026-06-17
We have added one new column and new filtering options to other columns on the Event Analysis and Case Queue tables.
|
Column |
New filter option |
|
Transaction Type |
Unknown |
|
Event Status |
Unknown |
|
Fraud Type |
Unknown |
|
(New) Assigned Agent |
Unassigned (Case Queue only) |
For more information about Event Analysis and Case Queue filtering, go to Filter and Sort Data Tables.
2026-06-09
In Case Details, we have updated Decision selection to be dynamic, instead of binary. Before this update, decisioning was limited to two options and could not be changed under certain circumstances.
Dynamic decisioning allows you to manage your order lifecycle by re-evaluating and changing decision statuses—including Approve, Decline, and Review—at any point. Whether using the new drop-down menu or the enhanced Update Order API, your team has the real-time flexibility to correct errors or act on new fraud intelligence instantly.
Key benefits
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Workflow flexibility: Move orders between any decision state at any time. This allows your team to re-evaluate transactions if new risk signals, such as chargeback spikes, emerge after authorization.
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API automation: Developers can programmatically trigger manual reviews based on external events, ensuring your automated workflows are as flexible as your manual ones. You can now send a
PATCHrequest with the Update Order API to change the decision status at any time, even if the case was not previously in a Review state.
Before:
After:
2026-06-03
We have added the Explicit Approve policy outcome to Policy Management. This feature lets you create dedicated policies that specifically trigger an approval and supersedes any other policy outcome if evaluated as true. Whether you are managing trusted VIP lists or high-value segments, you now have the direct control to ensure your most important customers move through the checkout process with zero friction.
Refer to Manage Policies for how to build a policy and select an outcome.
Building policies with an Approve outcome:
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Eliminates ambiguity by replacing implicit logic with clear, intentional approval policies that bypass secondary friction for trusted transactions.
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Resolves conflict by leveraging a new hierarchy where an Approve outcome acts as the highest priority, automatically resolving rule conflicts in your favor.
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Improves reporting accuracy by gaining more visibility with a dedicated Approve grouping in your Policies Triggered widget and updated outcome reports. Go to Event Analysis > Order Details > Policies Triggered to see the Approve grouping for an order that has been approved.
Before:
After:
2026-06-03
We have added AND/OR logic to Linked Analysis in Case Queue > Case Details and Event Analysis > Event Details. This toggle feature allows you to switch between AND and OR matching logic to control how your data connects. Whether you need to broaden your search to find related activity or tighten your focus to uncover specific, high-confidence clusters, this feature provides the precise control required for in-depth fraud investigations.
Key benefits
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Custom investigation: Choose OR logic for broad initial discovery across multiple data points, or switch to AND logic to isolate precise clusters that match every selected data point.
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Reduce time-to-completion: Reduce manual filtering time by narrowing your results to exact matches. This allows your team to identify and block sophisticated fraud rings faster.
Before:
After:
We have fixed multiple issues this month. Refer to the following list for more information:
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Added the missing User Attribute in
order.statuspayloads for unassigned agents. -
Added missing Auto-Decision data and Ekata journaling to Snowflake in Queue Manager.
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Fixed the country code AU mapping error that incorrectly routed to Indian Ocean Territories.
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Fixed an issue where the Save Layout feature was reverting to the default layout after saving.
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Fixed an issue where Event Analysis filtering was not finding order older than one year when searching by
transactionId. -
Fixed email tumble logic overriding exact matches and causing erroneous decline of auto-approve orders.
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