Analytics reports provides you with a comprehensive, data-driven view of fraud prevention operations, payment processing health, and policy set performance. This document provides a summary of the available reports, detailing how each dashboard empowers managers, executive teams, and fraud analysts to monitor order lifecycles, optimize risk strategies, and streamline manual review workflows.
The Order Authorization Results report provides a comprehensive view of bank authorization outcomes for processed transactions. It aggregates both transactional volume and monetary totals, offering insight into authorization trends across various processors, payment types, and channels.
By centralizing this data, the report gives you immediate visibility into processor health and bank decisioning, allowing you to identify revenue bottlenecks, optimize payment routing, and understand the direct financial impact of authorization rates on your business.
The Initial Decision report provides high-visibility insights into the automated risk decisioning outcomes generated by Policy Management. It delivers a comprehensive summary of order volume and monetary totals categorized by initial policy outcomes, including approvals, declines, reviews, and errors. By capturing risk decisions prior to or alongside payment processing, this dashboard gives you visibility into policy performance, manual review queue volumes, and overall risk strategy effectiveness.
The Policies Outcome report provides a detailed breakdown of all risk policies that evaluated as "True" during a transaction. It aggregates order volumes and outcomes driven by specific policies and custom tags. This allows you to evaluate which specific policy sets are triggering the most, enabling precise tuning of fraud strategies, the reduction of false positives, and clear visibility into automated decision drivers.
The Payment Details report provides a granular, row-level detail of an order processed through the platform. By aggregating order metadata, policy evaluations, shopping cart details, and custom fields into data tables, this report allows you to conduct deep-dive investigations into specific transactions, audit decisioning logic, and extract detailed row-level data for external analysis or compliance reporting.
The Chargeback Rate report provides a centralized view of transactions that have been identified as chargebacks over a specific timeframe. By aggregating total transaction counts, chargeback volumes, and the associated monetary amounts, this report calculates the overall chargeback rate for your business. This allows you to quickly assess your compliance with card network thresholds, quantify the direct financial impact of disputed transactions, and evaluate the downstream effectiveness of your fraud prevention strategies.
The Chargeback to Sales report provides a focused analysis of chargeback volumes relative to total sales transactions over a designated timeframe. By tracking both the original date of the transaction and the date a chargeback is received, this report accurately calculates the chargeback-to-sales rate for your portfolio. This metric helps you to monitor the financial impact of disputed orders, ensure ongoing compliance with strict card network monitoring programs, and evaluate the overall health of your risk strategies.
The Chargeback Reasons report provides deep visibility into the specific root causes of transaction disputes by analyzing chargeback reason codes received from issuing banks. By correlating these reason codes with the original transaction's Omniscore, the dashboard enables you to clearly distinguish between true fraud and non-fraud chargebacks. This granular insight empowers customers to identify vulnerabilities in your payment flows, address operational issues, and refine your risk strategies to proactively reduce overall dispute rates.
The Case Management report provides an overview of orders that have received an initial decision of "Review" and require manual investigation. By tracking the real-time status of these cases—categorizing them as unassigned, assigned to specific agents, or closed—this report gives you visibility into manual review operations. This enables you to monitor agent workloads, optimize queue throughput, and identify potential bottlenecks to ensure the timely and accurate resolution of pending investigations.
The Policy Management Version Snapshot report provides a historical, version-controlled record of a customer's fraud logic configuration. Every time a new policy set version is published, this dashboard captures an exact snapshot of the setup, detailing all segments, policies, underlying conditions, and tags included in that specific iteration. By tracking exactly who published the changes and when they were made, this report delivers essential value to compliance and fraud teams, ensuring a definitive audit trail and complete visibility into the exact state of risk strategies at any given point in time.
The Conditional Services Snapshot report provides a historical, version-controlled record of a customer's conditional service configurations, specifically tracking integrations like Ekata. When an external service is enabled, this report logs the exact policy set versions containing conditions that, when evaluated as true, trigger calls to these supplemental data providers. By capturing details on the underlying segments, policies, and the specific user who published the changes, this report gives compliance and fraud teams a clear audit trail of exactly how third-party data is configured to drive automated decisions or inform manual reviews in the case queue.
The Policy Management Backtesting Comparison report allows customers to run simulations on historical data to compare their active fraud configuration against a proposed backtest configuration. By comparing original traffic against simulated outcomes, this report details the exact segments and policies that triggered historically versus those that would have triggered under the new logic. It provides a granular metadata comparison of underlying conditions, tags, and tag weights. This essential tool mitigates the risk of policy optimization by empowering managers and fraud teams to visually map out exactly how a proposed policy set change would alter decline, review, or approval rates before publishing it to a live environment.
The Anomalies Report is a dedicated analytics view designed to provide high-visibility insights into suspicious transactional spikes and outliers. It delivers an aggregated overview of your order statistics and related anomaly trends.
This eliminates the need for merchants with complex organizational structures to manually switch between accounts to analyze your complete data. The result is a faster, more intuitive way to identify systemic fraud trends and operational anomalies, delivering immediate strategic value to managers and executive teams.