Rapid Dispute Resolution: Alert Reporting Upgraded to Near Real-Time (Hourly)

A dispute management system integrated with Visa’s Rapid Dispute Resolution (RDR) system is paramount for preventing chargebacks and quickly understanding when a transaction is being disputed. The current market-standard for RDR alert reporting is daily, or once every 24 hours. A lot can happen between when an RDR alert is triggered and a customer is refunded, to when a merchant receives the alert up to 24 hours later.

Why did Kount upgrade RDR reporting?

An RDR alert automatically refunds the end customer when RDR rule conditions are met; however, since the data is delivered once daily, the merchant may not be aware for up to another 24 hours after the customer is refunded.

The delay in receiving RDR data introduces potential risk where the customer could also initiate a refund with the merchant — unaware that a credit has already been provided. This delay also impacts the merchant’s ability to quickly update internal fraud systems to add suspect customers to negative lists and apply fraud decisioning.

To prevent time delay risks, Kount has incorporated Near Real-Time (NRT) reporting, which reduces the amount of time in between data delivery from every 24 hours to every hour.

Why does NRT reporting matter?

This increased frequency allows Kount customers to address refund requests with greater agility, improve fraud decisioning, and reduce the risk gap for double refunds. Kount is now the only NRT reporting RDR provider on the market.

If you are a Kount customer and want to know how this can help you, contact your Customer Success Manager or email support@kount.com.