I Set Some Notifications, But None Are Showing On My Dashboard. Why?

You can hide columns in the Merchant Account Chargeback Data report. If you’ve hidden the column that contains the data you want to monitor, your notifications won’t display in default mode.

Click the Show / Hide Columns button and ensure the data you want to monitor is displayed.

Use a different color to identify each notification. Otherwise, you won’t be able to distinguish between issues.

For example, these two issues are easy to recognize.

That’s because the notifications were set with different colors.

Improperly color-coded notifications…

…could cause confusion.

You can set 5 notifications before colors will need to be duplicated.

This is good news! If your notifications aren’t showing, it could mean that you haven’t reached the thresholds you set. Counts, ratios, etc. could still be in the “safe” level.