An updated report fixex an issue with blank columns being rendered when viewing MIDs associated with Amex or Unknown Card types.
Who is impacted by this product update? |
Users with both prevention and chargeback solutions |
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When is the anticipated release date? |
February 07, 2023 |
We are pleased to inform you that the MID Health Report has been updated to fix an issue with blank columns being rendered when viewing MIDs associated with Amex or Unknown Card types. (This includes PayPal disputes).
The MID Health Report now also includes new data fields:
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Processor
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Chargeback Count - AmEx
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Chargeback Count - Unknown card type
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Transaction Count - AmEx
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Transaction Count - Unknown card type
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Chargeback-to-Transaction Ratio - AmEx
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Chargeback-to-Transaction Ratio - Unknown card type
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Alert Count - Discover
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Alert Count - AmEx
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Alert Count - Unknown card type
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Alert-to-Transaction Ratio - Discover
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Alert-to-Transaction Ratio - AmEx
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Alert-to-Transaction Ratio - Unknown card type
When you download the MID Health Report, you'll have access to a CSV file with various data elements. Data is broken down by MID and displayed in various columns.
The following definitions will help you understand the data and calculations provided in the report.
Field Name |
Definition |
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Processor |
This column will note the payment processor that shares and receives data from the card brands, acquirer, and gateway to process a merchant’s transactions. |
Chargeback Count - AmEx |
This column tallies the total number of American Express chargebacks you've received during the selected date range. |
Chargeback Count - Unknown |
This column tallies the total number of chargebacks you've received under an unknown card type during the selected date range. |
Transaction Count - AmEx |
This column records the total number of American Express transactions you've processed during the selected date range. |
Transaction Count - Unknown card type |
This column records the total number of transactions you've processed with an unknown card type during the selected date range. |
Chargeback-to-Transaction Ratio - AmEx |
This column calculates the percent of American Express transactions that resulted in chargebacks. The equation is: total AmEx chargebacks / total AmEx transactions. |
Chargeback-to-Transaction Ratio - Unknown Card type |
This column calculates the percent of transactions that resulted in chargebacks from an unknown card type. The equation is: total Unknown card type chargebacks / total Unknown card type transactions. |
Alert Count - Discover |
This column tallies the total number of prevention alerts you've received for Discover transactions. |
Alert Count - AmEx |
This column tallies the total number of prevention alerts you've received for American Express transactions. |
Alert Count - Unknown card type |
This column tallies the total number of prevention alerts you've received for transactions under an unknown card type. |
Alert-to-Transaction Ratio - Discover |
This column determines the percent of Discover transactions that resulted in prevention alerts. The equation is: total Discover alerts / total Discover transactions. |
Alert-to-Transaction Ratio - AmEx |
This column determines the percent of American Express transactions that resulted in prevention alerts. The equation is: total AmEx alerts / total AmEx transactions. |
Alert-to-Transaction Ratio - Unknown card type |
This column determines the percent of transactions that resulted in prevention alerts from an unknown card type. The equation is: total Unknown card type alerts / total Unknown card type transactions. |
In the MID Health Report, various terms are used to describe the data. The following is how Midigator defines those terms for the sake of this report.
Term |
Definition |
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Transaction |
A transaction is a purchase the cardholder makes with your business. Funds are moved from the cardholder’s bank account to your merchant account. |
Dispute |
A dispute refers to all forms of transaction disputes — regardless of the workflow used to resolve the issue. This includes chargebacks, prevention alerts, and Order Insight. |
Chargeback |
A chargeback is a specific type of transaction dispute. The chargeback process is formally regulated by the card brands, and each dispute negatively impacts your chargeback-to-transaction ratio — a closely monitored metric. When a chargeback is filed, funds are removed from your merchant account and returned to the cardholder. |
Alert |
A prevention alert is a specific type of transaction dispute. Prevention alerts act as an advance warning for disputes, giving you the chance to refund a customer before they advance to filing a chargeback. Prevention alerts activity is not formally monitored by the card brands; however, refund activity is a metric used to monitor risk. |
Order Insight Inquiry |
An Order Insight inquiry is a specific type of transaction dispute. Order Insight addresses disputes raised because of confusion or uncertainty. By providing additional transaction details, the issue may be resolved without a chargeback or a refund. |
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