New Feature | MID Health Report

When is the anticipated release date?

October 26, 2022

MID

This column contains the unique identifier for each merchant account linked to Midigator. Data and metrics are provided on a per-MID basis.

Date MID Created

This column lists the date the MID was added to Midigator.

MID Status

This column notes the status of a given MID. Status options are Active (the account is live and in use) or Inactive (the account has been closed or no longer in use).

MID Alias

If you have created a nickname or internal name for your merchant account, it will be listed in this column.

Processor Portal

This column names the portal or online platform you use to review your transaction processing activity.

Chargeback Count - Total

This column tallies the total number of chargebacks you've received during the specified date range.

Chargeback Count - Visa

This column tallies the total number of Visa chargebacks you've received during the specified date range.

Chargeback Count - Mastercard

This column tallies the total number of Mastercard chargebacks you've received during the specified date range.

Chargeback Count - Discover

This column tallies the total number of Discover chargebacks you've received during the specified date range.

Chargeback Value - Total

This column tallies the total monetary value of the chargebacks you've received during the specified date range.

Transaction Count - Total

This column records the total number of transactions you've processed during the specified date range.

Transaction Value - Total

This column records the total monetary value of the transactions you've processed during the specified date range.

Transaction Count - Visa

This column records the total number of Visa transactions you've processed during the specified date range.

Transaction Count - Mastercard

This column records the total number of Mastercard transactions you've processed during the specified date range.

Transaction Count - Discover

This column records the total number of Discover transactions you've processed during the specified date range.

Chargeback-to-Transaction Ratio - Count

This column calculates the percent of transactions that resulted in chargebacks. The equation is: total chargeback count / total transaction count. Card brands have set limits for this metric and monitor threshold breaches.

Chargeback-to-Transaction Ratio - Value

This column compares the monetary value of your transactions to the monetary value of your chargebacks. The equation is: total chargeback value / total transaction value . This calculation helps you monitor revenue loss.

Chargeback-to-Transaction Ratio - Visa

This column calculates the percent of Visa transactions that resulted in chargebacks. The equation is: total Visa chargebacks / total Visa transactions

Chargeback-to-Transaction Ratio - Mastercard

This column calculates the percent of Mastercard transactions that resulted in chargebacks. The equation is: total MC chargebacks received in the current month / total MC transactions processed in the previous month

Chargeback-to-Transaction Ratio - Discover

This column calculates the percent of Discover transactions that resulted in chargebacks. The equation is: total Discover chargebacks / total Discover transactions

Alert Count - Total

This column tallies the total number of prevention alerts you've received during the specified date range. If you use more than one vendor (Ethoca and Verifi), counts will be combined.

Alert Count - Ethoca

This column tallies the total number of Ethoca prevention alerts you've received during the specified date range.

Alert Count - Verifi CDRN

This column tallies the total number of Verifi prevention alerts (CDRN) you've received during the specified date range.

Alert Count - Visa

This column tallies the total number of prevention alerts you've received for Visa transactions.

Alert Count - Mastercard

This column tallies the total number of prevention alerts you've received for Mastercard transactions.

Order Insight Count

This column records the total number of inquiries you've received through Order Insight.

Alert Refunds - Total Count

This column lists the total number of refunds issued that were influenced by prevention alerts. Included in the total are prevention alerts resolved as fully, partially, or previously refunded.

Alert Refunds - Total Value

This column calculates the total value of refunds issued that were influenced by prevention alerts. Included in the total are prevention alerts resolved as fully, partially, or previously refunded.

Refund-to-Transaction Ratio

This column compares the monetary value of your transactions to the monetary value of your prevention alerts. The equation is: total prevention alert value / total transaction value

Chargeback-to-Dispute Ratio

This column determines the percent of disputed transactions that resulted in chargebacks. The equation is: total chargeback count / (chargeback count + alert count)

Alert-to-Dispute Ratio

This column compares alert volume to dispute volume. The equation is: total alert count / (chargeback count + alert count)

Alert-to-Transaction Ratio

This column determines the percent of transactions that resulted in prevention alerts. The equation is: total alerts / total transaction

Alert-to-Transaction Ratio - Visa

This column determines the percent of Visa transactions that resulted in prevention alerts. The equation is: total Visa alerts / total Visa transactions

Alert-to-Transaction Ratio - Mastercard

This column determines the percent of Mastercard transactions that resulted in prevention alerts. The equation is: total MC alerts/ total MC transactions

Transaction

A transaction is a purchase the cardholder makes with your business. Funds are moved from the cardholder’s bank account to your merchant account.

Dispute

A dispute refers to all forms of transaction disputes — regardless of the workflow used to resolve the issue. This includes chargebacks, prevention alerts, and Order Insight.

Chargeback

A chargeback is a specific type of transaction dispute. The chargeback process is formally regulated by the card brands, and each dispute negatively impacts your chargeback-to-transaction ratio — a closely monitored metric. When a chargeback is filed, funds are removed from your merchant account and returned to the cardholder.

Alert

A prevention alert is a specific type of transaction dispute. Prevention alerts act as an advance warning for disputes, giving you the chance to refund a customer before they advance to filing a chargeback. Prevention alerts activity is not formally monitored by the card brands; however, refund activity is a metric used to monitor risk.

Order Insight Inquiry

An Order Insight inquiry is a specific type of transaction dispute. Order Insight addresses disputes raised because of confusion or uncertainty. By providing additional transaction details, the issue may be resolved without a chargeback or a refund.