A transaction can enter a partial payment status if an upsell occurs after checkout. You can resolve this issue by adding an automated workflow with Shopify Flow.
When an upsell occurs after checkout, the order enters a Partially Paid status. To fully capture the payment on any products that were added, you need to add a new Flow. This new transaction does not pass through Kount.
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On your Shopify admin page, under Apps, select Flow.
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Select Create workflow.
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Select Select a trigger, then select Order transaction created.
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Select Output, then select Then > Condition.
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Build the condition as follows:
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If all conditions are met
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If Edited is equal to true
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And Capturable is equal to true
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And Amount is greater than 0
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Select Then > Action.
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Select Capture payment.
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Select New Workflow, then enter a title for the workflow.
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Select Turn on workflow, then select Turn on.
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