What’s the Best Way to Review the Information in the Merchant Account Chargeback Data report?

Chargeback portal allows you to customize your reports so you can easily see the information that’s most important to you. One way you can do this is by hiding or viewing different columns of data.

Once you’ve determined which columns of data you’d like displayed in your default view, you can change the order of the columns

The selections you make will become your new default view and will be saved for your next visit.

You can also sort the data in any of your columns.

Note: Depending on your integration level, chargeback portal may not be able to populate all of the data fields in this report. For example, if we don't have access to your transaction information, we won't be able to calculate your chargeback-to-transaction ratio (the default in these situations is to show 100%). Therefore, you may want to hide these inactive columns so you can more easily focus on your relevant data.

In addition to customizing the columns of data, you can also limit the number of rows that display on your Merchant Account Chargeback Data report.

Click on the Actions menu and hide any merchant account from the default view.

You may want to hide a merchant account if it is no longer active or you aren’t interested in monitoring it anymore.

If you’d like to unhide a merchant account and include it to your default view, click Visible MIDs above the Merchant Account Chargeback Data report. Click the Hidden MIDs option in the dropdown menu.

You can then click the Actions menu and select Unhide MID.

The Merchant Account Chargeback Data report has a search feature. Enter any value you want to find. You can search your entire report or specifically focus on one characteristic — like Visa ratio or sales volume.

You have the ability to drill down and analyze activity on a more granular level.

There are two ways you can access this information.

First, you can click any MID number in the MID column of your Merchant Account Chargeback Data report. The MID numbers are links. Alternately, you can click “View Details” from the menu in the Actions column for any merchant account.

Either of these actions will take you to a page with a breakdown of all activity on the MID you selected.

In addition to various charts and graphs, this page also contains a Daily Breakdown report. This report has all the same columns as the Merchant Account Chargeback Data report, displaying counts, ratios, etc. on a day-by-day basis.

This report has the same functionality as the Merchant Account Chargeback Data report — showing/hiding columns, changing column order, sorting column data, and searching for variables.