Managing an Authorized Payment Protection Case

Assign, review, select a fraud outcome, and resolve a case in Authorized Payment Protection.

Assign an agent to multiple cases in the Case Queue

In the Case Queue, you can bulk assign an agent to multiple cases. The assigned agent can then evaluate the case and assign a decision.

To assign an agent to multiple cases:

Log in to Kount 360.
Select Case Management, then Case Queue.
Select the checkboxes for the cases you want to assign to an agent.

Note

You can assign an agent to multiple cases at the same time, but you can only assign one agent per case.
Select Assign Agent.
In Assign Agent, search for and select an agent.

The agent is assigned to the case. Assignees are found in the Case Queue table under the Assignee column.

Review transactions that are not automatically decisioned based on your policies.

Sign in to Kount 360.
Select Case Management, then select Case Queue.
Select a case.
Review the case information, such as Destination Account Information, Destination Email Insights, and Policies Triggered.
Select a Fraud Outcome.
Enter any notes if necessary.