Automatically filter and forward specific emails in Gmail.
Do you regularly receive information via email that needs to be shared with the Identity & Fraud Services team? We encourage you to use Gmail’s filter and forward features to automatically share relevant information in real time.
The following guide outlines the steps you need to take to enable email forwarding to Identity & Fraud Services.
1. Go into your Gmail account and select the settings gear in the upper right corner of the desktop screen.
2. Select See All Settings.
3. Select Forwarding and POP/IMAP.
4. Under the forwarding section, select Add a Forwarding Address.
5. A popup displays. Enter the email address professionalservices-mfa@equifax.com, and then select Next.
6. You’ll get another popup asking to confirm the forwarding address. Verify that you have entered the address correctly, and then select Proceed.
7. Another popup displays to notify you that a confirmation code has been sent to Midigator. You must obtain this verification code so you can enter it into your account. This code tells Google that Identity & Fraud Services has agreed to receive your emails. To obtain the verification code, contact the support team via the chat in Identity & Fraud Services or by emailing chargebackmanagement@kount.com.
8. Enter the verification code in your Gmail account, and then select Verify.
9. When you are rerouted to the settings page, review your forwarding criteria.
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‘Disable forwarding’ should be selected.
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‘Forward a copy of incoming mail to’ should not be selected.
You have now enabled email forwarding in your Gmail account. Next, you need to set up Gmail for which messages should be forwarded.
The following guide outlines the steps you need to take to filter emails by their subject line so that relevant messages are sent to Identity & Fraud Services.
1. Go to your inbox and find examples of emails that you would typically forward to Identity & Fraud Services. Make a list of the subject lines associated with the emails you want to forward.
2. Go to the Gmail Settings page by selecting the gear icon in the upper right corner of your screen.
3. Select See All Settings.
4. Next, select Filters and Blocked Addresses at the top of the page.
5. Select Create New Filter’.
6. In the popup window, locate the Subject field. Enter the first subject line on the list you created.
7. Select Create Filter.
8. A new popup window displays. Locate the Forward it to: field and check the box. In the dropdown menu beside it, select professionalservices-mfa@equifax.com. Select Create Filter.
9. If you have more than one subject line you want to filter, repeat steps 5-8 for each additional subject line.
From this point forward, any email you receive with a designated subject line is automatically sent to the Identity & Fraud Services support team.
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