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Frequently Asked Questions
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What is an SE Number?
SE numbers are used in certain chargeback management processes. This article explains what SE numbers ar...
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What is the Difference Between a CRM, Gateway, and Merchant Processor Portal?
There are three different technology platforms that may be involved in processing your transactions: ...
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How Do I Change the Date Range For My Reports and Charts?
Dates play an important role in the chargeback portal's functionality. Date ranges are used as a global ...
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Why Don't I See All of Midigator's Features? Why Does My Portal Look Different?
This article explains why some items might not be visible in your chargeback portal One of Midigator's p...
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How to Set Up Email Filtering & Forwarding With Gmail
How to automatically filter and forward specific emails in Gmail. Do you regularly receive information v...
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I Have More Than One Company Account. Are the Reports Showing Information for Both Companies Combined?
Learn about the information that is and isn't included in your Midigator account. If you have more than ...
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How Do I Remove a Merchant Account From Midigator?
Find how if data from a particular merchant account is displaying in Midigator. If you'd like to remove ...
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What Do I Do if I Changed the Password for a Merchant Account or Software Platform Integrated with Midigator?
Learn how to check the status of platform login credentials. Please let the client success team know as ...
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I’m Going to Switch to a Different CRM. How Will That Impact my Midigator Service?
Learn more about Midigator's integration processes. Midigator is integrated with several different CRMs,...
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Can I Export My Data From Midigator?
Learn how to export your chargeback data from Midigator Data tables with a small disk icon can be export...
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I See a Red Warning Sign in the Portal Status Column on the Merchant Account Chargeback Data Report. What Does That Mean?
Learn how to monitor account status from within Midigator. The Merchant Account Chargeback Data table on...
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Who Should I Contact if I Have Questions About an Alert or Chargeback That I Was Billed For?
Find out how to resolve billing issues. Any questions related to a specific alert or chargeback should b...
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How Will I Know if My Payment Does Not Go Through?
Learn more about Midigator's billing process In the event of a failed payment, you will be contacted imm...
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How Often Will I Be Invoiced For Services? When is My Payment Method Charged?
Learn more about Midigator's invoicing process Most Midigator services are invoiced weekly. The invoice ...
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How Will I Receive My Invoice?
Learn more about Midigator's invoicing process Invoices are sent via email one business day after the bi...
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How Do I Pay My Invoice? What Methods of Payment Do You Accept?
Learn more about Midigator's billing process. When you signed your Midigator contracted, you selected on...
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Will I Be Charged a Late Fee if I Do Not Pay My Invoice?
Learn more about Midigator's invoicing process. Any late payments shall accrue interest on the unpaid am...
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How Do I Change or Update My Payment Method?
Use this simple form to update your payment method Midigator accepts both credit card and direct ACH pay...