Use Ethoca to Fight Chargeback Lag

The term “chargeback lag” usually indicates a 45 day period between the time a chargeback occurs and the time the merchant is notified. While chargebacks don’t always indicate fraud, they are sometimes used to mask fraudulent transactions.

By the time the merchant is notified of the chargeback, particularly if it is fraud, there is nothing for the merchant to do except attempt to fight the chargeback.

With the Ethoca integration, their network of collaborative bank card issuers and merchants can detect a fraudulent transaction that will result in a chargeback usually within an hour after the issuer flags the card.

If the transaction involves physical goods and if they have already shipped, the merchant can notify the carrier, and redirect the shipment.

Using Ethoca integrated into Command has the added benefit of adding the Ethoca alert data regarding the transaction into our network so we can link that order to other, similar fraudulent orders.

This benefit is true, even if we have received alerts unable to be matched to transactions in our system.