Your Midigator experience is moving to Chargeback Management in Kount 360. This migration provides a faster, more modern workspace while preserving the workflows your team relies on every day.
What's changing (and what's not)
This migration changes where you work and streamlines how you work. Your day-to-day chargeback review process will be done in a modernized user interface, with more data provided by a robust API. You will still review alerts, take action on cases, manage queues, and analyze performance.
The first change you will encounter is how you access the platform.
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New URL: You will no longer use Midigator. Instead, you will log into the new portal at
app.kount.com. Please bookmark this new URL. -
Activation: You will receive an activation email from Equifax. Follow the prompts to set your password and activate your account.
For more information about using Kount 360, go to Fundamentals on our support website.
Kount 360 introduces a dark-mode interface designed to support extended review sessions and reduce visual fatigue. The updated design uses a refined color palette that improves focus. Although the look and feel have changed, the actions you take and the decisions you make remain exactly the same.
When you migrate to Chargeback Management, you get a host of new features and enhancements to your workflow.
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Compelling Evidence and Inform: Compelling Evidence and Inform data can be viewed directly from the user interface.
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Order Validation suite: Get transaction, device, and other data with issuing banks in real-time.
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Comprehensive user management: Clearly define access roles for your employees to prevent overlap and duplication of work.
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Self-service API key generation: Create API keys from the user interface when you need them.
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VAMP calculator: You can calculate your Visa Acquirer Monitoring Program (VAMP) ratio with the calculator included in our user interface. For more information, go to Visa Acquirer Monitoring Program (VAMP) Calculator.
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Dashboard: View monthly snapshots of your available data.
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More data fields: With more data fields, merchants can more easily prove transaction legitimacy to deflect chargebacks.
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Optional Data Device Collector (DDC): The DDC provides you with additional device data to better combat chargebacks. For more information about how the DDC works, go to Device Data Collector.
While your actual tasks remain the same, the navigation for your tools has changed.
In Chargeback Management, you are taken directly to the Prevention Alerts view. This places active reviews in front of you immediately.
Prevention Alerts can also be accessed through Case Management. If you need to access your alerts again after navigating away, select Case Management, and then select Alerts from the main navigation.
For information about managing alerts, go to Manage Verifi CDRN and Ethoca Alerts in Chargeback Management.
Queues can be accessed by using the main navigation.
To access a queue, select Chargeback Management from the main navigation, and then select your desired queue.
Chargeback Management contains a dashboard, but it is not the default landing page.
To access the dashboard, select Chargeback Management from the main navigation, and then select Dashboard.
The Disputes and Chargebacks dashboard contains the Snapshot, VAMP calculator, and your Transaction Inquiries and Disputes table.
Chargeback reporting for Chargeback Management is located in Analytics.
To see your reports, select Analytics in the main navigation. If Chargeback Management Analytics does not load by default, expand the Folder icon, and then expand Chargeback Management. Select Chargeback Management Report.
Refer to the following help articles on our support website for more information about Analytics in Kount 360:
The Equifax Orders API is used by multiple products, and therefore contains a large number of fields. The following table provides the mapping for request data from the Midigator Orders API to the Equifax Orders API when migrating from Midigator to Chargeback Management. For more information about using the Orders API, go to Orders API: Best Practices.
When you send a request, you should tailor that request to a specific inquiry or the alert types you subscribe to so that you receive the most accurate response.
Use the following tables when submitting orders for Verifi, CDRN, or Ethoca. The tables also provide the mapping for fields from the Midigator APIs.
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