Gadgets are modules that can be added to the Agent Web Console (AWC) Transaction Details to display specific types of information about a transaction. Gadgets can be added to, moved, and removed. Once you configure the gadgets, the configuration is changed on all other Transaction Details. You must be an admin to add or change gadgets.
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Log in to the AWC, select Workflows, and then select Suspect Orders.
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Select details on a transaction.
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Select List Available Gadgets
. This opens a list of available gadgets. Refer to the following screenshot for the exact location of the List Available Gadgets button:
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Select the Show All checkbox to see all installed and uninstalled gadgets; or you can search for a gadget using the keywords search bar.
Note
Optionally, at the bottom of the list, you can select use default gadgets to only install the default gadgets.
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Select Add Now under the gadget you want to add.
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Once the gadget is initially added, use the available arrows to position the gadget on the Details page.
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Select the directional arrows multiple times to position the gadget on the desired location on the page.
Note
Each selection of an arrow moves the gadget in the direction of the arrow by one space. When a gadget can no longer move in a certain direction, that directional arrow will be grayed out.
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Select an area outside the gadget to finalize its position.
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To rearrange or remove the gadget, hover over the gadget title bar, and then select the box that displays. A dialog box displays a brief description of the gadget's function along with Rearrange Gadget and Remove Gadget.
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To regain access to the directional arrows and move the gadget to a different location on the page, select Rearrange Gadget.
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To remove the gadget from the page, select Remove Gadget. If you select Remove Gadget, a dialog box displays asking you to confirm your decision.
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Select OK to remove the gadget.
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