Transaction Details Gadgets (Main Page)

Gadget Name

Description

Detail

Current Risk Evaluation

The Current Risk Evaluation gadget displays static data on the current risk level of the transaction based on data presented in the fields this gadget provides.

• Evaluated On: Date and time of the order based upon time zone setting of the user login.
• Reply: Reply from initial RIS inquiry for the order.
• Score: Risk assessment score
• Geox: Geographical location of the riskiest country associated with the persona from the last 14 days.
• Velo: Authorized buying activity in the last two weeks.
• Vmax: Authorized buying activity in the most active 6-hour period during the past two weeks.
• Cards: Number of credit cards associated with the Persona’s purchasing behavior.
• Emails: Number of email addresses associated with the Persona’s purchasing behavior from the last 14 days.
• Devices: Number of computing devices associated with the Persona purchasing behavior from the last 14 days.
• Collector: Shows if Device data has been collected.
• Reevaluate: Click the Reevaluate button to update the data in the Current Risk Evaluation gadget. When this button is pressed, a RIS request is sent to the RIS server.

Order Notices

When configured in a Queue Assigner rule, this gadget will display either an “OK” message in green indicating that the transaction is low risk, or a “Warning” message in red stating that the trans action is high risk.

This gadget does not appear by default and must be added manually. Notices in this gadget will only appear one or more Queue Assigner rules is configured to send such notices when the rule is triggered by a transaction. Also, the agent must belong to a Queue Assigner profile associated with the rule set containing the triggered rule.

Rules Triggered

This gadget displays all of the rules that were triggered by the transaction by categories, such as Decline Rules, Review Rules, and Escalate Rules.

Under each category, the specific rules triggered are listed. The data appearing in this gadget varies depending on the rule category and rules triggered.

Time Zones

The Time zones gadget displays the differences between the time zones for location elements in a graphical format. If no data is available, no information will be presented.

• Billing/Shipping Address: Gathered from postal data.
• Billing/Shipping Phone: Gathered from postal data.
• Device: Gathered from Flash or Javascript, and respects DST. Will ignore devices with no time zone data passed in rather than displaying 0 GMT.

Maps

You can use the Maps gadget to display a graphical map of any of the available location elements associated with the transaction. Select one or more links for these location types and then click the Show Maps button to display a world map where each selected location will be displayed.

Note: Not all of the options may be available for all transactions.

• Billing Address
• Billing Phone
• IP Address
• Shipping Address
• Shipping Phone
• Device
• Show  All: Click to show all of the above options.

Addresses

The Addresses gadget presents data on the billing and shipping addresses associated with the transaction and particularly if the billing and shipping addresses match or otherwise do or do not indicate possible fraud.

Click more data to view additional data about the Billing Address, the Shipping Address, and a comparison between the two. Hover over icons next to Billing Address and Shipping Address to see their status.

Phone Numbers

The Phone Numbers gadget presents data on the billing and shipping phone numbers associated with the transaction and particularly if the billing and shipping phone numbers match or do not match.

Click more data to see additional information about the Billing Phone, Shipping Phone, or to compare the two. Hover over the icons next to Billing Phone and Shipping Phone to view status such as Standard land line and unknown phone address.

Shopping Cart

The Shopping Cart gadget provides details about the items the customer has placed in the shopping cart for purchase. Shopping cart information is displayed in the gadget as follows:

• The total number of items purchased and the total amount with currency type.
• The product type, item number and item description.
• The price of an individual item.
• The number of items purchased such as x1 or x2.
• The total price for the amount of each item purchased.
• If an item purchased is related to a triggered rule, the number for the triggered rule will be displayed under the total purchase price for the item(s).
• Items can be sorted by as given, name, or price.

Bank Information

Provides BIN and Bank contact information when the  payment type is a credit card. The bank information gadget can include the issuing bank name, address, phone number, and can also include a specific department (for example, the Fraud Department) or individual contact within the bank.

Note: For Bank Information, BIN is only applicable to credit card brands VISA, MasterCard, American Express, and Discover.

• Card: Displays the contact information for the bank that issued the card.
• BIN: The bank’s identification number.
• Indicator: Card type.

Distances

The Distances gadget presents a tabular display of the distances between any two location elements involved in the transaction based on validated addresses.

Some of these values may not be present but for those that are, you will be able to see the distance, in kilometers, between any two of them, such as the distance between billing address and billing phone or between billing address and shipping address.

• Billing Address
• Billing Phone
• Shipping Address
• Shipping Phone
• Device
• Proxy

Risk Evaluation History

The Risk Evaluation gadget is made up of several components that each provide valuable information regarding the potential for fraud represented by the transaction.

• Risk Evaluation History Bar: Displays the risk evaluation data in columns that are identical to the Current Risk Evaluation gadget at the top of the Transaction Details page but with the original values. The date/time displays as a drop-down menu if the transaction has been re-evaluated more than once.
• Fraud Control: Actions and Rules Triggered shows a list of triggered rules by Rule ID number and the conditions of the rule.
• Auto Agent: Actions and Rules Triggered provides the same information for Auto Agent rules. Note, Auto Agent will only appear if this feature is enabled in the console.
• Extended Variables: Displays risk information obtained from the customer computer, web browser, and other system-aware merchants.
• Flags: Presents a list of detected device variables.

Extended Variables

Displays risk information obtained from the customer’s computer, web browser, and other system-aware merchants.

• Device Country: The device’s country of origin information gathered by the Device Data collector and represented by a two-character country code.
• HTTP Country: The device’s country set in the device’s Control Panel and represented by a two-character country code.
• Language: The language setting of the customer’s device.
• Local Time: Time set on the customer’s device.
• Time zone: Time zone set on the customer’s device.
• Fingerprint: A hexadecimal hash representing the device’s response to queries about different properties or characteristics of the device.
• Device Layers: A value that represents numerous system identifiers considered basically constant on the device.
• Mobile Type: If the customer is using a mobile device, this value indicates the type of mobile device.

Flags

Presents a list of device variables with those detected represented in green with a check mark and those not present represented in red by an "x"

• Cookies: If the device’s web browser is cookie-enabled.
• Flash: If the device’s web browser is Flash-enabled.
• Javascript: If the device’s web browser is JavaScript-enabled.
• Mobile Device: If the customer is using a mobile device.
• Mobile Forwarder: If the device is mobile, this indicates it is using a wireless protocol.
• PC Remote: If the device being used by the customer is remotely controlled.
• Proxy: If the device is making the transaction through a proxy device.
• Voice Device: If the device is voice controlled.

Manage Transaction Bar

The Status/Assignment Bar gadget allows you to view relevant information about this and other transactions in the agent’s queue  and to disposition the current transaction.

• Assigned: Lists the number of transactions assigned to the Agent. Click it to see more information or to refresh the list.
• VIP Lists: Performs the same action as clicking manage lists in the VIP Summary gadget.
• History: Click this link to see a list of the activity for this transaction.
• Agent: Open this menu  and  select an agent to assign. NOTE: Agents cannot manually reassign orders and must request a Lead Agent perform the reassign function.
• Status: Use this menu to select a dis position for the transaction. Status options include:
  • Decline
  • Escalate
  • Review
  • Confirm
  • Aged out

Note: Write a short note about your disposition decision. A note can be added to an aged-out transaction.

• Save: Click to save your  changes and clear the transaction from your queue.
• Save and Next: Click to save your disposition, clear it from your queue, and request the next transaction for review. (This option is only available for merchants using the Workflow Queue Assignor feature)