Transaction Details Gadgets (Sidebar)

Gadget Name

Description

Detail

Checklist

When configured in Queue Assigner provides a checklist to guide an agent in working a transaction using a predetermined set of steps. Only available if Queue Assigner is enabled and if the Checklist feature is created for an agents Queue Assigner Profile.

•   Gears: Opens the Gadgets menu and lets the agent add gadgets to the details page.

•   Checklist Tab: Select the tab to access the checklist (displayed amount of checklist completed).

•   Checklist Item: Provides instructions in a sequential order.

•   Outcome List: Lets the agent select one of a number of predetermined outcomes once the step is completed.

•   Save Button: Saves changes once an outcome is selected.

•   Checklist Item History: Shows who has worked the checklist item and when. Shows none selected if the item hasn’t been worked (Can be expanded or collapsed).

•   Checklist History: Shows who has worked any item or items on the checklist including the name of the item and when it was worked (Can be expanded or collapsed).

Transaction Summary

Provides all of the information specifically related to the transaction (If the Checklist tab also appears at the top of the sidebar, select the Transaction tab).

•   Trans. ID: The identification value assigned to the transaction.

•   Type:: The type of transaction such as an Internet order.

•   Website ID: The merchant website accessed for the transaction.

•   Date: This is the date the transaction was originally created based on the merchant’s time zone.

•   Order Num: The merchant’s order number for the transaction.

•   Status: The current Kount status for the transaction.

•   Agent: The initials of the risk management agent evaluating the transaction.

•   Persona Orders: Click this link to see all orders that are associated with the current transaction. Formerly known as Linked Orders. Link will say No Persona Orders if none are present.

Persona Exclusions

Using the Agent Web Console (AWC), users with permissions of Admin or Risk Editor can define data values that, if present in a transaction, should not cause the transaction to link.

n/a

Boost Technology Safety Rating

An indicator of a transaction’s safety relative to all the transactions that pass through the system. A safe transaction will have a relatively high Safety Rating and an unsafe transaction will have a relatively low Safety Rating.

The Safety Rating ranges from .1 (unsafe) to 99.9 (very safe).

n/a

Customer

The Customer gadget presents static information about the customer associated  with  the   transaction, if the transaction has been previously assigned.

•   Created: This is the date and time of that the order was first created.

•   Name: This is the name of the customer supplied by the customer.

•   Email: This is the email address supplied by the customer.

•   Ship Email: This is the email address associated with the shipping address.

•   Cust. ID: This is the unique value assigned to the customer.

•   Date of Birth: The customer’s date of birth will appear only if the merchant passed it in as part of the RIS request.

Payment

The Payment gadget presents data regarding the payment being used by the customer for the transaction. NOTE: Valid payment types can be found at the API payment endpoint. See API Automation Guide  for  details. NOTE: When the payment type is not CARD, only the Total and Type fields will be present. BIN information and the other Flags will be absent since they only are relevant to the CARD payment type.

•   Total: This  is  the  total  amount  being paid by the customer and the currency type being used.

•   Type: This is the payment type being used by the customer.

•   BIN Country: The country in which the bank that issued the payment card is located.

•   Flags: These are the Order Status flags that are present for the payment being used. Only those flags present will be displayed. Flags that can be presented include:

◦  MACK: Y (Yes) or N (No) indicates whether merchant has acknowledged receipt of order and if customer expects shipment

◦  AUTH: Authorization status  of A (Approve) or D (Decline)

◦  AVSZ: Bankcard AVS ZIP CODE reply

◦  AVST: Bankcard AVS Street Address reply

◦  CVVR: Bankcard CVV / CVC / CVV2 reply

◦  RFCB: Refund/Chargeback status

Device

The Device gadget presents information about the device being used by the customer to place the order.

•   Location: This is the location of the device determined from its IP address.

•   Proxy Location: If the customer is seen to be using a proxy to disguise their true location, the location of the proxy is displayed and highlighted and is visible only when a proxy server has been detected.

•   IP Address: This is the IP address of the device being used by the customer.

VIP Summary

The VIP Summary gadget presents a list of VIP fields associated with the transaction.

•   Reviewed Fields: This is a list of VIP fields associated with the transaction that are marked as Review.

•   Declined Fields: This is a list of VIP fields associated with the transaction that are marked as Decline.

•   Manage Lists: Click this link to manage the relevant VIP fields for this transaction.

User Defined Fields

The User Defined Fields (UDF) gadget presents data on any custom fields the merchant may have created that involve this transaction.

Each relevant field and the value it contains is displayed in the gadget. Click the more link to see the full list.

Order Search

The Order Search gadget lets you click on an item related to the transaction and search for other transactions based on that item. Click the desired link, such as the email address of the customer, to search for other transactions with the same customer email address. NOTE: The Order Search page is located under the Reports menu and is not a Workflow page.

•   Email

•   IP Address

•   Customer ID

•   Payment

Link Analysis

The Link Analysis gadget on the Transaction Details page allows merchants to search the merchant’s system for orders related to the current transaction based on key attributes. You can select one or more of these items in any combination.  A minimum of one check box must be selected. Then click the Find Linked button to see a list of results. Read more about Link Analysis after the Gadgets section of this document.

•   Status: This is the Kount status for the transaction.

•   Email: This is the email address supplied by the customer.

•   IP Address: This is the IP address for the device being using for the transaction.

•   Card: This is the card number being used for the transaction.

•   Cust. ID: This is the unique value assigned to the customer.

•   Device ID: This is the unique value assigned to the customer’s device.

•   Bill Phone: This is the billing phone number supplied by the customer.

•   Ship Phone: This is the shipping phone number supplied by the customer.

•   Bill Address: This is the billing address supplied by the customer.

•   Ship Address: This is the shipping address supplied by the customer.

Click for more on Understanding Device Layers.

Custom Web Links

The Custom Web Links gadget presents a list of customized URLs which may include parameters that, when clicked, will perform a pre-configured function such as open the billing address in Google Maps or search for the IP address of the device being used to make the purchase. See the documentation for Custom Web Links later in this chapter under Settings for details. The gadget has two features.

•   Custom Web Links List: Click any of the available links to perform a specific function.

•   Gears: Clicking the “gears” in the upper-right of the gadget opens the Custom Web Links page. Only an admin can create or edit a web link.