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Accepted Payment Types and Corresponding Codes
This is the current list of accepted payment types and corresponding codes. Description Code ...
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Setting Up Custom Reason Codes
Setting up reason codes varies based on a customer's workflow. Reason Codes are always attached to an ac...
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Updating Order Status
To update the status of a single order, select the order status from the action bar drop-down menu on Tr...
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Payment Currency Types
We have the ability to add payment types on the fly to accommodate multinational customers. This means t...
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Device Fingerprints
The Device Fingerprint is a calculated value derived from the various device layers associated with the ...
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Workflow Tables Column Locator
The following is a list of all the possible column selections for different table types: Name Des...
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Visa Claims Resolution (VCR) Codes
In April 2018, Visa introduced changes to its chargeback dispute process, referred to as Visa Claims Res...
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Viewing Order History
Navigate to the Transaction Details page in the Agent Web Console (AWC) for the order. Select History to...
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Valid Chargeback Codes
Legacy and Standard Chargeback Codes 0 Unknown/Unspecified 1 Non-Receipt of Requested Item ...
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Understanding Device Layers
The Device Layers represent numerous system identifiers that are basically constant on the device. This ...
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Undeliverable Address Notification
We receive information about billing and shipping addresses from Melissa Data. Sometimes, Melissa Data i...
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Adjusting the Transaction Age in the Agent Web Console
The Transaction Age is the length of time an order resides in the Suspect Order queue before aging out. ...
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ISO List of Language Codes
In the Agent Web Console under Extended Variables, we report the language setting for the device as a tw...
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Marking a Transaction as a Chargeback
The manual chargeback reporting UI is designed for customers with the following characteristics: They...
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Managing the Link Analysis Gadget
The Link Analysis gadget on Transaction Details in the Agent Web Console (AWC) allows users to search th...
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Managing Chargebacks
When you provide us with chargeback data or history, the respective transactions are flagged as a charge...
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Approving or Declining Based on IP Address and/or Regional Login
IP and Region Login Whitelist is available as an optional feature for enhanced security in the Agent Web...
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Omniscore Overview
Omniscore is a transaction safety rating that can be used in rule creation and during the manual review ...
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ISO List of Country Codes
The International Organization for Standardization (ISO) has established codes of letters and/or numbers...
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Learning About the Action Bar
The action bar is at the bottom of the transaction details page of every order and contains up to eight ...
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Configuring Columns in the Agent Web Console
Customize the data shown in tables in the Agent Web Console (AWC) by adding, deleting, or moving the vis...