To update the status of a single order, select the order status from the bottom left corner dropdown on the Kount Transaction Details page. At this point you can also assign your agent initials and apply any necessary notes before clicking 'save' to apply the changes.
Additionally, a single order can be decisioned from the Suspect Order queue by selecting the check box next to the order you want to decision. The status bar at the bottom left of the page will allow you to select a new status to be applied to all selected transactions. Don’t forget to assign your agent initials and apply any necessary notes before clicking 'save' to apply the changes.
It may be desirable to leverage Custom Reason Codes when updating order status. This will help provide additional insight into why the particular order status was selected.
Related article: Bulk Decisioning