The Suspect Orders Queue allows for bulk decisioning of orders in a single window.
- To decision multiple orders at once, select the checkbox next to the order(s) you want to decision.
- The status bar at the bottom left of the page allows you to select a new status to be applied to all selected transactions.
- Assign your agent initials and input any necessary notes.
- Click Save to apply the changes.
Bulk Decisioning is helpful when you want to clear payment auth declined orders out of the Suspect Order Queue. It is recommended to use custom reason codes if you are applying new statuses in bulk for specific reasons for example, decline due to Auth Decline at the payment gateway.