To determine who has logged into the Agent Web Console (AWC) within a specific date range, do the following:
- In the AWC, click the Reports tab, and then under the Security Audits section, click User Logins.
- On the Security Audits page, in the Sidebar under Login History Filter, use the User drop-down menu to select either All Users or the email address of a specific user in the system.
- Click in the Start Date field and navigate to the month and day of the beginning of the desired date range or keep the default value of today.
- Click in the End Date field and navigate to the date of end of your date range or keep the default value of today (Note: the End Date must be later than the Start Date).
- Click Get Login History.
After the report has been generated, if you selected All Users, you can click the email address of a specific user to view the user's Profile information on the Users and Groups page.