We automatically re-evaluate all transactions every 30 minutes for the life of the Persona Score (14 days). The current score is updated to reflect any additional risk detected during re-evaluation.
Note
A transaction is not automatically re-evaluated and rescored if an Approve rule or a rule that references a VIP list triggers, regardless of the rule action associated with it.
If the transaction is approved because it does not trigger any rules, yet the score increases beyond the threshold set within the Queue Options section of the Agent Web Console (AWC), the order is placed in the Suspect Orders queue.
The new score is highlighted and the transaction now shows a Changed status, which is indicated in the STAT column as C. These transactions are still technically approved, but returned to the queue to be re-evaluated for fraud trends, initiate proactive refunds, or to prevent future orders from bad customers.
Selecting re-evaluate on the transaction details page results in a complete re-evaluation of the transaction and is deducted from the merchant's allotment of RIS calls. Upon re-evaluation, all of the details in the Last Risk Evaluation section are updated and the transaction is re-submitted through the rules engine.
We continue to evaluate orders after the first response has been completed. Every order which had an initial response of Approve or Review/Escalate is re-evaluated every 30 minutes for the 14-day life of the Persona. If the risk associated with a Persona Score changes, the score is updated. This update is typically an increase in score, however reductions in score can also occur.
For orders where the original response was Review and then were manually Approved, if the score increases higher than the threshold set within the Queue Options section of your AWC, the order appears in the Special Alerts queue.
To see the new information that resulted in the updated score on Order Details, select Re-evaluate.
Note
Keep in mind that selecting Re-evaluate counts against the number of RIS transactions that your company has purchased, but this displays the new numbers that resulted in the updated score for you, along with any new Persona Orders from your website that are now linked to the order.
For more information about Persona Score and its use, go to Persona Technology and Persona Score Usage.
Comments
0 comments
Please sign in to leave a comment.