Agents can add a note to a case in the Case Queue table view. Notes are logged per case and can be viewed in the Activity Log.
To add a note to a case in the Case Queue:
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Sign in to Kount 360.
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Select Case Management, then Case Queue.
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Select the checkbox for a case.
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Select Activity Log.
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In History, enter a note, and then select Add Note.
The note is added to the case and the History prompt closes. To view the added note, reopen the Activity Log and filter by Notes.
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