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Email Verification Service
The Email Verification Service supplies data to Email Insights. Email Insights is a collection of email ...
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Ekata Service in Kount 360
Kount 360 integrates with Ekata, a global identity verification data service provider. The Ekata Identit...
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Saved Layouts in Case Details
When you open a case in the Case Queue, the Case Details page displays with a preset layout of widgets t...
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Add a Note to a Case
Agents can add a note to a case in the Case Queue table view. Notes are logged per case and can be viewe...
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View the Activity Log for a Case
The Activity Log gives you an audit trail of all system changes and agent notes that have been added to ...