The Activity Log gives you an audit trail of all system changes and agent notes that have been added to the case. Optionally, as an agent, you can quickly add notes to cases in the Activity Log.
To view the Activity Log for a case:
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Sign in to Kount 360.
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Select Case Management, then Case Queue.
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Select the checkbox for a case.
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Select Activity Log.
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In History, view the recent activity for the selected case.
Note
You can filter the case history by selecting Notes or System. Notes displays all written notes added by an agent. System displays when and what changed for the case, like executed triggers or when the order was created.
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To close the Activity Log, select Close.
The Activity Log is closed. You can follow the previous steps to view the Activity Log for any case in the Case Queue.
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