Customer implementation choices or customer business practices can lead to transactions erroneously linking to a Persona, resulting in an artificial degradation of Omniscore accuracy. In order to provide flexibility, and to help prevent false linking, you can create Persona Exclusions in Kount 360.
Persona Exclusions are most commonly used for IP Addresses when merchants are unable to send excludeDevice=true when a customer service agent places an order from their call center on behalf of the customer. This is an instance where the IP Address does not match the customer's Persona and should be excluded from the score.
To find Persona Exclusions in Kount 360, go to Admin > Product Configuration > Payments Fraud > Persona Exclusions.
To create a Person Exclusion, you must have the Admin role in an organization.
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Sign in to Kount 360.
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Select Admin, then Product Configuration.
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Select Payments Fraud, then Persona Exclusions.
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Select Create New Exclusion.
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Optional: In Create Persona Exclusion, enter a Channel Name.
Note
If a channel name is provided, then the Persona Exclusion is only applied to orders that match that channel name. If no channel name is provided, then the exclusion is applied to all orders.
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Select an Exclusion Type.
Note
The entry field changes depending on which type you select. The exclusion type options are: Billing Address, Billing Phone, Device ID, Billing Email, IP Address, Payment Token, or Session ID.
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Enter the exclusion data for the Exclusion Type.
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Select Save.
The Persona Exclusion is saved and added to the table.
To edit a Persona Exclusion:
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Sign in to Kount 360.
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Select Admin, then Product Configuration.
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Select Payments Fraud, then Persona Exclusions.
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Filter and sort the Person Exclusions table or select the Exclusion Type to find the exclusion you want to edit, then select Edit
.
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Edit the Channel Name and the exclusion type data.
Note
The Exclusion Type cannot be edited. Create a new Persona Exclusion to assign a different Exclusion Type.
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Select Save.
The changes are saved and applied.
To delete a Persona Exclusion:
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Sign in to Kount 360.
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Select Admin, then Product Configuration.
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Select Payments Fraud, then Persona Exclusions.
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Filter and sort the Person Exclusions table or select the Exclusion Type to find the exclusion you want to delete, then select Delete
.
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Confirm the delete action by selecting Yes, Continue.
The Persona Exclusion is deleted and removed from the table.
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