Use Case Management in Kount 360 to make decisions for orders that require a manual review. Manually deciding cases allows you to assign agents and add notes.
Note
You must have the Manual Review entitlement to decide cases.
Cases can be assigned from the Case Queue.
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Sign in to Kount 360.
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Select Case Management, and then select Case Queue.
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Select the checkboxes next to the cases you want to assign.
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Select Assign Agent.
You can approve or decline an order from the Case Details.
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Sign in to Kount 360.
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Select Case Management, and then select Case Queue.
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Select a case.
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Review the case details and reversal status, such as Chargeback or Refund.
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Enter a note describing your actions, and then select Add Note.
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Select Approve or Decline.
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