Release Notes: January 2025

Effective: 2025-01-29

You can now add, enroll, and disable billing descriptors with prevention alert services in Chargeback Management. Adding and enrolling your billing descriptors with prevention alerts allows for increased coverage to prevent chargebacks.

For more information on working with billing descriptors, go to:

Effective: 2025-01-29

Prevention alerts are now available in Chargeback Management. You receive prevention alerts after successfully enrolling your billing descriptor with Ethoca Alerts and/or CDRN Alerts.

For more information on prevention alert services and working with prevention alerts, go to:

Effective: 2025-01-30

Security and audit reports are now available for users with Admin or Owner entitlements. These reports help track sensitive actions performed throughout Kount 360. The reports include user login history, user account changes, and organization/user modifications.

You can use these reports to monitor sensitive operations, investigate potential security breaches, and provide evidence for audits.

To find the reports, go to Analytics then System Reports and then open the folder icon, then select Security Audit.

Effective: 2025-01-30

Kount Chargeback Management is now integrated with Payments Fraud in Kount 360. This integration allows both products to share data about orders and order reversals (chargebacks, refunds, and fraud reports). Reversal data is available for each Payments Fraud transaction and can be used in Policy Management. Payments Fraud transaction data is also available in Kount Chargeback Management to produce better outcomes.

The data is automatically passed between both products and populated in the Order Details under Reversals Information. You must have both products for this to work.

Integrating these two products provides a more detailed view of each transaction, which improves fraud detection, reduces manual effort for fraud analysts, and increases revenue by minimizing losses and preventing chargebacks.

Effective: 2025-01-30

Fraud Report has been added to the Order Details page under Reversals. You can manually assign a Fraud Report Type along with the already existing Chargeback and Refund statuses as needed.

To manually assign a Fraud Report to an order:

Effective: 2025-01-30

To support the Chargeback Management integration into Kount 360, we have added new conditions to the Payments Fraud category in Policy Management.

The conditions are:

Effective: 2025-01-27

When an Account Creation or Login request triggers a “challenge” in Policy Management, the customer can enable a real-time verification of the email address. This ensures the person creating the account or logging in to the account is the verified user by sending one-time hyperlink to their email address.

These options are enabled in Policy Management at the Segment level. Multi-Factor Authentication is specific to Login events and Verification is specific to New Account Opening (Account Creation) requests.

To enable either authentication option, go to:

You can also create messaging templates to send when an authentication challenge is received. To create an email template, go to Creating an Email Messaging Template.

Effective: 2025-01-27

We added the Verification Status Update event for Multi-Factor Authentication (MFA) and Verification requests set up for segments in Policy Management. Selecting this event enables you to receive change notifications with a webhook. For more information about the MFA/verification and webhook offering, go to: