VIP Lists can be used to manage customers so that any future orders from a specific customer can be automatically approved, reviewed, or declined. Customers can be identified by values such as their email address, credit card number, or billing address.
Values that can be added to a VIP approve list are:
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Emails
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Device IDs
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User Defined Fields (UDFs)
Values that cannot be added to a VIP approve list:
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Billing/Shipping addresses
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Payment tokens
There are two methods for adding these values to a VIP List:
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Sign in to the Agent Web Console (AWC).
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Select the Workflow tab, then select Suspect Orders.
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Select a transaction, then select details.
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Select
in VIP Summary.
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Set actions for the various available values. You can also select VIP Lists at the bottom of the Transaction Details page of any order to set actions.
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Set any of the values to None, Review, or Decline by selecting the corresponding radio button. You can also set all values to generate the same action by selecting None, Review, or Decline at the top of the column.
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Sign in to the AWC.
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Select the Fraud Control tab, then select an option under VIP Lists.
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On the corresponding page, input a value and select the appropriate VIP List action.
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Select Save to save the input data value.
Like Important Rules, VIP approve rules are powerful because they have priority over any review or decline rules. Consider the implications of this when populating a VIP list. For example, if you add the email address of a well-known and trusted client to a VIP Approve List, their transaction will be approved even if review or decline rules are triggered, which streamlines the checkout process for this customer.
However, because we live in an era of ever-increasing cyber security threats, the possibility exists that your trusted client could have their email address compromised. If this happens, and their email address has been added to a VIP approve list, fraudulent orders will pass through the system without any trouble.
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