Confirming an Addition
The first step is to confirm that the variable in question is on your VIP List. You can confirm this two different ways, either by viewing the VIP Summary or the VIP Lists section found within the Transaction Details page or, if permissions allow, by navigating to the Fraud Control and then the VIP Lists menu of the Agent Web Console (AWC).
Viewing Added Variables
If you have confirmed the addition of the variable via the Transaction Details page, you can navigate to the VIP Lists menu to see variables that have been added to your various VIP Lists. Simply select the VIP List in question, identify the variable in the list, and review the Data Entered column for the correlating timestamp. If you do not initially see the desired variable, it could be that you are only viewing the first 50 entries and need to expand your search, by either selecting the gear icon in the upper right hand corner, or by using the pagination on the bottom right corner of the page.
- To find out who added a variable to the VIP List, navigate from the Reports page to Security and then to Fraud Control.
- From the Audit Type drop-down menu, select VIP Lists and enter a date range.
NOTE: The date range can be obtained either by hovering over the entry on the Transaction Details page or by viewing the VIP List entry.
- Select Create Audit Report. The results display the customer email address and name of the individual who made the addition as well as the date it was made, the VIP Type, Requested Action, VIP Value, and the New Value.