When you provide us with chargeback data or history, the respective transactions are flagged as a chargeback and the information can be used to analyze your transactions.
Rules can flag current orders if their data relates to a previous chargeback, and historical data analysis can be used to determine if there is a pattern to the chargebacks.
Chargeback data is typically entered via our Data Analytics Team. Chargeback data is submitted to us in an Excel or CSV format from a customer. The only required data is the Transaction ID. It's helpful to have the chargeback code (from the bank), but it's not required. Submit the chargeback data to support@kount.com, or select Submit a Request in the help center.
Another method of entering chargeback data is via the RESTful API. The Refund Chargeback (RFCB) Endpoint is https://api.kount.net/rpc/v1/orders/rfcb.html. When a URL is submitted, this endpoint returns documentation for the endpoint. When a POST is submitted with the status code of C, the chargeback code is updated. For more information regarding the RESTful API, go to RESTful Endpoint API Specification and Error Codes.
Chargeback information for a merchant account displays in the Agent Web Console (AWC) on Transaction Details in the Payment gadget. If a chargeback has been entered against a particular transaction, the yellow band displays with the words Alert: Payment Chargeback.
You can also manually mark a payment as a chargeback.
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Select Add refund or chargeback at the bottom of the gadget.
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In the Edit box, select Chargeback and then select Save Status.
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Once you have marked a payment as a chargeback, select Update Chargeback to edit your selections.
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To add the entered chargebacks to the VIP List automatically, select the Fraud Control tab, then select Payments under VIP Lists.
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Select the Add Chargebacks to VIP List checkbox.
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Select the appropriate radio button for the VIP List to which the chargeback will be added.
There are several rule conditions that you can use to create a Negative History rule. There are three types of rule data: Merchant (the specific merchant’s data), Network (our network of merchants), and Universal (bank supplied information).
There is also a difference between Order negative history and Persona negative history. Order negative history provides two years of historical data, whereas the Persona negative history only provides the current 14-day Persona entity.
Note
Most chargebacks are not received by the merchant within the 14-day Persona window.
When creating rules using Negative History conditions add Code 0. Some chargebacks that are provided by merchants are entered with a zero value because the Chargeback code is either unknown or not provided.
You can add the Refund/Chargeback (RFCB) field to many of the order listings, such as Suspect Orders and Specials Alerts.
An Order Search can be performed to search for Chargebacks.
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Sign in to the AWC, select the Reports tab, then select Order Search.
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On the Order Search page, select the Rfnd/Chgbck drop-down menu and select C-Chargeback.
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Select Search.
To create an ad-hoc report:
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Select the Reports tab, select Adhoc Reports, then select New Report.
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In the New Report window, make your desired selections and enter your search criteria in the text boxes.
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Select the Refund/Chargeback drop-down menu, then select C - Chargeback.
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Select Run Report.
This type of report is created as a downloadable file. The Status says Submitted. To see the file that was generated, select the Reload this Page button on the browser toolbar. After the webpage reloads, the Status will change to Ready and the download link will be highlighted. Download the report file. The file is created in a CSV format and can be viewed and edited by most spreadsheet programs. The data output is based on the field selections above.
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