Effective: 2025-10-31
We have launched Account Change Protection in Kount 360, a new event type to protect against Account Takeover (ATO). Fraudsters often start ATO by making simple, suspicious updates to customer profiles, like changing an email or address. Account Change Protection stops these attacks early by applying a critical, real-time risk assessment before any sensitive change is finalized.
Key features include:
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Advanced affiliation checks: Analyzes the logical relationship between the old and new PII to differentiate low-risk changes (like domain switch) from high-risk, radical changes.
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Velocity monitoring: Tracks the speed and frequency of changes (both to single fields or multiple fields at once) to identify rapid, automated attack patterns.
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Device and network checks: Verifies the connection trustworthiness by flagging change attempts made from unfamiliar devices, high-risk IP addresses, or unusual locations.
Account Change Protection delivers a vital security layer to safeguard your customers from ATO, financial fraud, and synthetic identity fraud.
The new event type (Account Change) and associated policy conditions and velocities have been added to Policy Management. An Account Change event occurs when a user updates their account information (name, address, email, or phone number). Since an Account Change event can be an indicator of various types of fraud, you can use policy conditions and velocities to prevent suspect orders.
The Account Change event type is located in Policy Management.
Note
Select the event type before creating a new policy set to see the correctly associated conditions.
The following Account Change policy velocities and conditions have been added to Policy Management:
Refer to Creating, Editing, and Deleting Policies on our support site to create or edit a policy in Kount 360. Other help documents can be found in Fundamentals > Policy Management.
Effective: 2025-10-16
The Orders, Get Orders, Update Orders, and Webhook APIs have been updated with various changes to improve functionality. This includes new and updated request parameters and response properties.
Many of these properties were added to provide additional backwards compatibility when migrating from Command to Payments Fraud.
For more information, go to:
Effective: 2025-10-16
The Kount 360 Payment widget in Order Details has new options due to changes to the Orders API.
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New Payment Type: Cash has been added as a payment type. When an order has Cash as the payment type, the Payment widget on the Details page now displays Cash and a cash icon.
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BIN + last 4: The BIN and the last four digits of of the card used in the transaction now displays in the Payment widget.
Effective: 2025-10-22
We have added new options when you approve or decline an order in Payments Fraud to allow you to include more information about the case.
Before this update, Approve, Decline, Reason Codes, and Notes were all assigned separately in the "action bar" located at the top of order details. Tags were only available in a separate location by using policies in Policy Management.
Before:
Now, you can decision an order and assign reason codes, notes, and tags from the decision prompt. The decision prompt displays whenever you select Approve or Decline.
Note
You can still assign notes and reason codes in the "action bar".
After:
There are many benefits to this small change. This update:
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Improves analyst efficiency by reducing the number of clicks and navigation required to approve or decline a case and record associated details.
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Enhances data capture by making sure all necessary information (decision, reason code, notes, tags) is consistently captured at the point of decision.
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Streamlines workflow by creating a more intuitive and cohesive user experience.
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Prevents accidental data misalignment by implementing safeguards to ensure selected reason codes are appropriate for the chosen decision.
Review Manually Reviewing a Case on our support site.
Effective: 2025-10-16
Persona Exclusions has been added to Payments Fraud in Kount 360 in Admin > Product Configuration > Payments Fraud > Persona Exclusions. You must have the Admin role to manage Persona Exclusions. Persona Exclusions lets you specify which values should not be linked to your customer personas. You can select from the following Exclusion Types:
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Billing Address
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Billing Phone Number
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Device ID
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Billing Email Address
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IP Address
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Payment Token
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Session ID
Persona Exclusions increase Omniscore accuracy by preventing irrelevant data from skewing your risk assessments. For example, not every order data point represents the actual cardholder information.
For example, sometimes call center agents place orders on the behalf of the customer. Using Persona Exclusions, you can exclude the call center IP address to maintain the integrity of your customer persona and overall risk assessment scores.
For more information about using Persona Exclusions, refer to Persona Exclusions in Kount 360.
Effective: 2025-10-16
The Kount 360 Payment widget in Order Details has new options due to changes to the Orders API.
-
New Payment Type: Cash has been added as a payment type. When an order has Cash as the payment type, the Payment widget on the Details page now displays Cash and a cash icon.
-
BIN + last 4: The BIN and the last four digits of of the card used in the transaction now displays in the Payment widget.
Effective: 2025-10-16
Lists enable you to manage customer interactions by automatically approving, reviewing, or declining future orders based on policies that reference lists. Before this update, the Physical Address list type was geographically limited to billing and shipping addresses based in the United States or Canada. To support merchants with international customers, the Physical Address list type now supports billing and shipping addresses outside of the United States and Canada. This updates allows you to create lists to detect and prevent more fraud.
International physical addresses are found in Policy Management > Tools > Lists > List Editor when you add list entries for Physical Address.
To add an international address to a list entry:
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Log in to Kount 360.
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Select Policy Management, Tools, then Lists.
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Select New List.
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In the List Editor, open Type and select Physical Address.
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Enter a list name and description.
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In List Entries, enter the address, city, state (optional), postal code, and address type.
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Open Country, then search for and select the country.
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Select Add to List.
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Select Save.
The list is saved and added to the list table. You can reference this list when creating policies in Policy Management.
Effective: 2025-10-16
Lists enable you to manage customer interactions by automatically approving, reviewing, or declining future orders based on policies that reference lists. You can add values to a list in Policy Management > Tools > Lists. Before this update, users would have to navigate away from Order Details or Case Details to add an order value to an existing list.
Now, you can add order values to lists in Order Details or Case Details without leaving the page. This reduces the amount of time it takes to add order data to your lists that already exist in Policy Management. You must have an Admin or Standard User role to access this feature.
Before:
After:
For instructions on how to use this new feature, refer to Add order values to a list in Order Details.
Note
Currently, you cannot create lists or remove order values from a list in Case Details. To remove order values from an existing list, refer to Managing Lists.
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