A prevention alert, also referred to as a pre-chargeback alert, is a notification triggered when a customer disputes a transaction or an issuing bank discovers a transaction is fraudulent. Prevention alerts give you the opportunity to respond and potentially stop the dispute from progressing to a chargeback.
Prevention alerts do not impact your chargeback count or ratio. However, if you do not refund the transaction or respond within the submission deadline, the case advances to a chargeback.
There are two prevention alert services Chargeback Management uses: Ethoca Alerts and CDRN Alerts. It is important to note not all disputed transactions will trigger a prevention alert. Ethoca Alerts and CDRN Alerts are actively increasing their coverage networks, and as of today they cover about 30-40% of disputed transactions.
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